Receptionist Full Time (PM Shift)

San Diego, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Day Shifts

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

long-term disability insurance

403(b) retirement plan with employer match

Paid Time Off

Job Description

Casa de las Campanas is a premier senior living community located in the picturesque area of Rancho Bernardo, California. Offering an upscale resort-style environment, this community is dedicated to enhancing the lives of seniors through exceptional hospitality, engaging social opportunities, and a beautiful natural setting. Known for its all-inclusive lifestyle, Casa de las Campanas blends luxury living with the warmth of a close-knit senior community. Residents here enjoy a vibrant lifestyle that includes socializing over meals, exploring nearby trails, and appreciating breathtaking views. The community is committed to providing a supportive and welcoming atmosphere, making every day enriching and enjoyable for its residents.

The role of Receptionist at Casa de las Campanas is an essential part of maintaining the community’s exceptional service standards. This full-time position operates during the PM shift from Monday to Friday, 2:45 pm to 11:15 pm, and offers a competitive hourly wage between $18.00 and $20.00, with additional shift differentials for evenings, overnights, and weekends. The Receptionist acts as the first point of contact for residents, visitors, and staff, delivering outstanding customer service and ensuring smooth communication across the facility. Responsibilities include greeting and directing individuals, managing phone calls, monitoring safety systems, and performing administrative tasks to support daily operations. The position demands strong interpersonal skills, the capacity to handle emergency situations with responsiveness, and the ability to maintain an organized and professional reception area.

Working at Casa de las Campanas means joining a team that values collaboration, respect, and dedication to senior care. Employees benefit from a comprehensive compensation package that includes medical, dental, and vision insurance with no employee cost share for medical coverage, life and long-term disability insurance, a 403(b) retirement plan with employer match, as well as unique perks like pet insurance, tuition reimbursement, and employee appreciation bonuses funded by residents. The company also fosters a fun and engaging workplace culture with monthly employee engagement activities, making it an excellent environment for professional growth and personal satisfaction. This role offers a meaningful career opportunity for individuals passionate about customer service and elder care in a supportive and dynamic setting.

Job Requirements

High school diploma or equivalent
two or more years of customer service experience at a concierge, front desk or similar position
one or more years of PBX system experience preferred
strong communication and interpersonal skills
ability to maintain a clean and organized reception area
capability to respond promptly to emergency signals and alarms
proficiency with office equipment including fax, copier, and computers
ability to maintain accurate visitor logs and handle mail and deliveries
must pass background checks including fingerprinting and employment references as required by licensed residential care facility

Job Qualifications

High school graduate
two or more years of customer service work experience at a concierge, front desk or similar position
one or more years of PBX experience is desirable
exceptional communication and interpersonal skills needed for telephone and in-person contact with residents, staff, and visitors

Job Duties

Answer and direct phone calls in a polite and friendly manner
welcome residents and visitors in a warm and friendly manner and answer any questions they may have
maintain lobby, reception area, and all common areas in a clean and tidy manner at all times
monitor annunciator panels for emergencies and fire alarms, respond quickly and appropriately in accordance with facility policies and procedures
communicate clearly and professionally through 2-way radio to other departments
monitor lobby security
operate standard office equipment on a regular basis including a fax machine, a copy machine, and a computer
keep detailed and accurate records of visitors through Accushield
receive deliveries, log, sort, and distribute incoming mail and packages
receive, log, and distribute resident prescriptions
take inventory of reception supplies and restock as needed
maintain resident census reports
coordinate information distribution between the reception desk and departments as appropriate
maintain the general reception filing system
provide general administrative support to staff and residents as needed
provide lunch and dinner reservations for the dining rooms
accept tray order requests on Saturday and Sunday