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RECEPTIONIST (FULL TIME)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.00 - $20.00
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Work Schedule

Standard Hours
Weekend Shifts
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Benefits

Medical
Dental
Vision
Life insurance
Retirement Plan
Employee assistance program
Paid Time Off

Job Description

ESFM, the corporate Integrated Facilities Management (IFM) division of Compass Group USA, is a leader in providing comprehensive facilities management solutions. Rooted deeply in hospitality, ESFM specializes in elevating the workplace experience by offering innovative integrated facility management services that promote a safe, healthy, and sustainable environment. Their clientele includes prominent organizations across Life Science, Technology, Oil & Gas, and Manufacturing markets. ESFM takes pride in self-performing 80% of all IFM services it provides, ensuring consistent quality and customer satisfaction. The company’s service offerings span a broad range of categories such as Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support, and Workplace Solutions. This self-performance approach has earned ESFM the prestigious George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA) in 2020, highlighting its dedication to excellence in facility management and client engagement.

This full-time Receptionist position is based at MDT - 6743 Southpoint Dr N, Jacksonville, FL 32216. The role is integral in creating the first and lasting positive impression of the company to all visitors and clients. The receptionist serves as the primary point of contact at the front desk, operating the switchboard, greeting guests warmly, and ensuring a professional and welcoming atmosphere for clients, recruits, customers, and employees alike. The schedule for this role is Monday through Friday from 8:00 am to 5:00 pm with potential weekend shifts as needed. The hourly pay ranges from $18.00 to $20.00 per hour. Applicants are required to apply online.

A well-versed user of the Microsoft Office Suite, the receptionist must exhibit excellent interpersonal and communication skills, maintaining a friendly demeanor through all interactions. Duties involve answering phones professionally, accurately taking messages, managing conference room bookings and logistics, and adhering to security policies for visitors and delivery personnel. The ideal candidate is also responsible for coordinating requests with internal departments for maintenance, IT support, AV technology, and mail services. Additional responsibilities include assisting guests with way-finding, providing information on transportation, neighborhood amenities, and coordinating car service requests. This role demands someone reliable and personable with a demonstrated background in client service or reception within corporate or hospitality environments, ensuring a smooth and hospitable workplace experience.

Job Requirements

  • Must be well-versed with Microsoft Office Suite
  • Ability to work full-time Monday to Friday with some weekends
  • High school diploma or equivalent
  • Previous receptionist or client service experience
  • Excellent organizational and communication skills
  • Ability to maintain a professional and welcoming demeanor
  • Must meet Florida Level 2 background screening if required

Job Qualifications

  • Two to three years of experience in a client service or reception position within a hospitality or corporate environment
  • Proficiency with Microsoft Office Suite
  • Strong communication and interpersonal skills
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of office technology and equipment

Job Duties

  • Greet and handle visitors with a smile and maintain eye contact
  • Address guests and clients by name whenever possible
  • Answer telephones professionally and take accurate messages
  • Manage conference room activities and reservations
  • Implement security policies for visitors and contractors
  • Act as a hospitality resource providing building, community, and organizational information
  • Coordinate car services and communicate requests to internal support departments

Job Criteria

Experience

No experience required


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