Receptionist Full Time

Lubbock, TX, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $12.75 - $16.75

Work Schedule

Standard Hours

Benefits

PPO medical plan

High deductible medical plan

Flexible spending account

Health savings account

dental coverage

vision coverage

401K with employer matching

Life insurance

short-term disability

long-term disability

Employee assistance program

Wellness Program

Earned Time Off

Job Description

Trustpoint Rehabilitation Hospital is a premier inpatient rehabilitation hospital located in Lubbock, Texas, dedicated to providing specialized care for patients recovering from stroke, brain and spinal cord injuries, orthopedic trauma, and other complex medical conditions. With a capacity of 93 beds, the hospital extends its services to both adult and pediatric patients, making it one of the few facilities in the region that caters specifically to the unique rehabilitative needs of children, alongside adults. Trustpoint Rehabilitation Hospital is nationally recognized for its excellence, ranked in the Top 10% for rehabilitative care across the United States. It has also earned The Joint Commission's certifications in Brain Injury, Stroke, and Spinal Cord Rehabilitation, underscoring its commitment to maintaining the highest standards of clinical quality and patient outcomes. The hospital is part of Ernest Health, a network known for robust employee support and engagement programs focused on promoting wellness, professional growth, and workplace satisfaction among its staff.

The role of Receptionist at Trustpoint Rehabilitation Hospital is vital in ensuring smooth communication flows and exceptional patient and visitor experiences. As the first point of contact, the Receptionist will provide telecommunication services which include handling telephone calls, page systems, radios, and computer communications. This position involves connecting visitors, patients, families, staff, and callers efficiently and courteously, fostering a positive environment of care and professionalism. Beyond communication, the Receptionist may be tasked with maintaining accurate records related to telecommunication activities like long-distance calls, on-call staff rosters, and recorded pages. The incumbent integrates the hospital's mission and core Guiding Principles into everyday responsibilities, reinforcing the hospital’s culture of compassionate, patient-centered care. This full-time position offers the stability and benefits of working with an award-winning healthcare institution that values not only clinical excellence but also the welfare and development of its employees. Trustpoint provides competitive benefits packages including PPO and high deductible medical plan options, flexible spending accounts, dental and vision coverage, 401K with employer matching, life insurance, and short- and long-term disability insurance. In addition to these, employees enjoy a range of wellness programs such as employee assistance programs, wellness challenges, and immediate accrual of earned time off, supporting a balanced and healthy work-life experience. By joining Trustpoint as a Receptionist, candidates can expect to be part of a team committed to rehabilitative care excellence and patient empowerment, working in a professional environment that fosters growth, respect, and recognition.

Job Requirements

High school diploma or equivalent
One year of reception experience in a healthcare setting preferred
Ability to demonstrate general computer skills including data entry, word processing, email, and record management
Effective organizational and time management abilities
Strong written and verbal communication skills
Ability to maintain confidentiality
Capacity to collaborate professionally with others
Ability to uphold quality and safety standards

Job Qualifications

One year of reception experience in a healthcare setting preferred
Equivalent combination of education and experience considered
Demonstrates general computer skills including data entry, word processing, email, and record management
Effective organizational and time management skills
Effective written and verbal communication skills
Ability to maintain quality and safety standards
Ability to maintain proper levels of confidentiality
Ability to work closely and professionally with others

Job Duties

Provide telecommunication services including telephone, pager, paging system, radio, and computer communication
Connect visitors, callers, staff, patients, and patients' families efficiently and courteously
Maintain records related to telecommunications such as long distance phone calls, on-call employees, and pages
Integrate hospital mission and Guiding Principles into daily practice
Manage data entry and record management tasks as needed
Support the organization by maintaining quality and safety standards
Work closely and professionally with hospital staff and visitors