Job Overview
Employment Type
Full-time
Benefits
Tuition Reimbursement
Competitive wages
Professional advancement programs
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
Westmoreland Health and Rehabilitation Center is a well-established healthcare facility located in the scenic city of Knoxville, Tennessee. As the second largest center of its kind in Knoxville, it is home to approximately 170 residents and patients who depend on its comprehensive care, life enrichment programs, and exceptional quality of service. For over 40 years, Westmoreland has stood as a pillar within the local community, known not just for its size but for its enduring dedication to the well-being and support of its residents. This commitment is evident in every aspect of the center's operations, from clinical care to administrative... Show More
Job Requirements
- Must possess as a minimum a high school diploma or its equivalent
- must have at least one year experience in a clerical position or successfully completed a secretarial science program from an accredited school/college
- ability to communicate clearly and politely
- proficiency with office equipment and computer systems
- willingness to comply with facility policies and procedures
- ability to maintain confidentiality
- ability to handle multiple tasks simultaneously
- ability to demonstrate teamwork and integrity
Job Qualifications
- High school diploma or GED
- at least one year of clerical experience
- ability to operate office machines and computer software
- excellent communication skills
- strong organizational and multitasking abilities
- commitment to confidentiality and professional conduct
- motivated and able to work independently and in a team
- friendly and polite demeanor
Job Duties
- Answer telephones in a friendly and cheerful manner
- determine nature of call and direct caller to appropriate individual or department
- receive and follow reception schedule/instructions from supervisor and established policies
- operate paging/telephone system as required
- receive requests and locate personnel through paging system
- maintain a current file/listing of residents by name and room number
- maintain a current listing of critical residents and/or those restricted from calls
- greet visitors and direct them to the appropriate office or resident room
- give directions/information to visitors, guests, residents, sales representatives
- offer beverages to visitors waiting for administrative personnel as appropriate
- monitor presence and location of sales representatives
- issue and collect identification badges
- ensure guests/visitors abide by existing rules and refuse admission as directed
- report suspicious persons/information to supervisor
- assist with administrative duties including typing, filing, posting accounts
- receive, sort, and distribute mail
- operate copier, office machines, and computer as directed
- order supplies
- assist department directors with administrative matters
- report suspected fraud to Administrator
- ensure departmental computer workstations are logged off or password-protected
- attend in-service educational classes and on-the-job training
- perform accounts payable duties
- ensure administrative supplies are replenished
Job Location
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