Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Dental Insurance
Vision Insurance
Job Description
Kindred Hospital San Antonio is a distinguished long-term acute care (LTAC) hospital specializing in the treatment and recovery of patients who have complex medical conditions or are recovering from post-intensive care. Located in San Antonio, this healthcare facility is renowned for offering intensive care and telemetry-level services, making it a critical option for patients requiring advanced monitoring and extended medical support. The hospital's multidisciplinary team is committed to compassionate and personalized care, working closely with each patient to develop individualized treatment plans with the goal of significant recovery and effective transition to the next stage of care. As part of their dedication to comprehensive medical care, Kindred Hospital San Antonio integrates advanced technologies and protocols that support patient safety and recovery outcomes.
The role available at Kindred Hospital San Antonio involves operating the telephone switchboard, serving as the initial point of contact for incoming, outgoing, and interoffice communications. This position plays a crucial administrative role within the hospital by managing telephone traffic efficiently, greeting and directing visitors, and supporting various departments with communication tasks. Responsibilities also include assisting with admission processes, ensuring families sign necessary paperwork promptly, and, if requested, managing charge entry and adhering to charge control guidelines to support accurate financial record-keeping.
This position demands excellent communication skills, a courteous demeanor, and the ability to manage a high volume of calls while maintaining professionalism. Additionally, the role requires familiarity with hospital protocols for emergency paging and disaster communication, emphasizing the importance of readiness and responsiveness in critical situations. The successful candidate will be an integral part of the hospital’s operational framework, ensuring seamless communication flow to support patient care and hospital administration. No travel is required for this position, and proficiency in English is essential for clear and effective communication. High school diploma or equivalent education is needed, with experience or training in a healthcare environment preferred. This is an opportunity for individuals who thrive in a fast-paced healthcare environment and are committed to contributing to exceptional patient care through administrative excellence.
The role available at Kindred Hospital San Antonio involves operating the telephone switchboard, serving as the initial point of contact for incoming, outgoing, and interoffice communications. This position plays a crucial administrative role within the hospital by managing telephone traffic efficiently, greeting and directing visitors, and supporting various departments with communication tasks. Responsibilities also include assisting with admission processes, ensuring families sign necessary paperwork promptly, and, if requested, managing charge entry and adhering to charge control guidelines to support accurate financial record-keeping.
This position demands excellent communication skills, a courteous demeanor, and the ability to manage a high volume of calls while maintaining professionalism. Additionally, the role requires familiarity with hospital protocols for emergency paging and disaster communication, emphasizing the importance of readiness and responsiveness in critical situations. The successful candidate will be an integral part of the hospital’s operational framework, ensuring seamless communication flow to support patient care and hospital administration. No travel is required for this position, and proficiency in English is essential for clear and effective communication. High school diploma or equivalent education is needed, with experience or training in a healthcare environment preferred. This is an opportunity for individuals who thrive in a fast-paced healthcare environment and are committed to contributing to exceptional patient care through administrative excellence.
Job Requirements
- High school diploma or equivalent
- On the job or equivalent training or experience in a healthcare setting
- Must read, write and speak fluent English
- Ability to maintain good and regular attendance
- Ability to perform essential functions of the role
Job Qualifications
- High school diploma or equivalent
- On the job or equivalent training/experience in a healthcare setting
- Effective communication skills
- Ability to handle multiple calls efficiently
- Familiarity with hospital communication protocols
- Customer service orientation
- Basic computer proficiency
Job Duties
- Operates telephone switchboard to relay incoming, outgoing and interoffice calls
- Greets and receives visitors and directs them appropriately
- Contacts and meets with families to sign admission paperwork timely
- Performs charge entry and follows charge control guidelines when requested
- Answers, routes and screens outside calls to the proper department or extension
- Transfers calls, takes accurate messages and holds calls when necessary
- Pages emergency codes such as code blue, fire alerts, and stat calls per protocol
- Maintains logs of patient names, room numbers and telephone extensions
- Notifies clinical leadership of emergency patients
- Receives disaster information and notifies appropriate personnel
- Signals all clear when appropriate
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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