Receptionist / Front Desk Associate

Rio Rancho, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Weekend Shifts

Benefits

competitive pay

Health Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Paid Time Off

sick leave

employee discount

ongoing training

career advancement

Supportive culture

Job Description

Urban Wellness is a leading cannabis retail company committed to providing high-quality products and exceptional customer service in a welcoming and compliant environment. As a trusted dispensary, Urban Wellness operates with a strong focus on community, professionalism, and customer satisfaction. The company is known for its supportive workplace culture, where employee growth and development are prioritized through ongoing training, coaching, and leadership opportunities. With multiple locations, Urban Wellness aims to serve a diverse clientele by adhering strictly to state and local cannabis regulations while promoting safe and responsible cannabis use. Joining Urban Wellness means becoming part of a progressive industry with a team-oriented environment that values integrity, respect, and professionalism.

The role of Front Desk Associate at Urban Wellness is essential to the customer experience, acting as the first point of contact for everyone entering the store. This position is ideal for individuals who thrive in busy retail settings and enjoy providing friendly and efficient customer service. Front Desk Associates manage check-in procedures, verify customer identification, assist with front desk operations, answer phones, and ensure that the front desk area remains organized and welcoming. Beyond customer-facing duties, this position also involves maintaining compliance with all relevant cannabis regulations and company policies. Associates support operational efficiency by handling tasks such as record maintenance, filing, and managing customer inquiries with professionalism and accuracy. The position encourages development through access to ongoing training in cannabis products, retail operations, compliance, and leadership skills, providing clear pathways to career advancement within Urban Wellness. The company offers a competitive pay structure and durable benefits, emphasizing its commitment to employee well-being and professional growth. This full-time position is suitable for those who are detail-oriented, possess strong communication skills, and have a passion for customer service and teamwork. Employees in this role must be comfortable working evenings, weekends, and holidays to meet the demands of a dynamic retail environment. Urban Wellness values diversity and inclusion, making it a welcoming employer for candidates from all backgrounds interested in building a long-term career in the cannabis industry.

Job Requirements

Must be at least 21 years of age
high school diploma or equivalent required
previous experience in customer service, reception, hospitality, retail, administrative support, or cash handling preferred
strong communication and interpersonal skills
ability to multitask and stay organized in a fast-paced environment
professional demeanor and attention to detail
must be available to work evenings, weekends, and holidays as needed
must comply with all company policies, procedures, and compliance standards

Job Qualifications

Must be at least 21 years of age
high school diploma or equivalent required
previous experience in customer service, reception, hospitality, retail, administrative support, or cash handling preferred
cannabis industry experience is preferred, but strong candidates are encouraged to apply
strong communication and interpersonal skills
ability to multitask and stay organized in a fast-paced environment
professional demeanor and attention to detail
basic computer and clerical skills preferred
passion for customer service, teamwork, and professional growth

Job Duties

Greet customers in a friendly, professional, and welcoming manner
verify customer identification and assist with check-in procedures
answer incoming phone calls and assist customers with questions, product inquiries, and general store information
provide accurate information regarding store products, specials, and promotions
help maintain a positive, organized, and customer-focused front desk experience
deliver excellent customer service while maintaining professionalism and compliance standards
maintain accurate customer and patient records in compliance with company procedures