Receptionist Floater

Aria Community Health Center (ACHC) is a dedicated Federally Qualified Health Center and licensed primary care clinic, committed to enhancing the health and well-being of the communities it serves. Located across Fresno, Kings, and Tulare counties, ACHC delivers comprehensive medical and dental services through its network of clinics. The center also provides specialized care, including services in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. This wide array of healthcare options positions ACHC as a vital healthcare provider focused on accessibility, quality, and compassionate care. With a team of committed professionals, the center upholds its mission to promote community health through inclusive, culturally sensitive, and patient-focused services.

The Receptionist - Floater position at ACHC plays a crucial role in connecting patients with the clinical and service staff, ensuring that each patient's visit is managed with the highest level of care and efficiency. This role requires a flexible and proactive individual who can seamlessly support multiple clinic locations as needed. The receptionist acts as the initial point of contact for patients, navigating a variety of duties from greeting visitors and managing appointment flow to assisting patients with insurance options and enrollment in health plans such as Medi-Cal and Covered California. This position is not only about administrative efficiency; it embodies the core values of ACHC by fostering an environment of trust, comfort, and respect.

Key to success in this role is the ability to deliver excellent customer service with utmost discretion, diplomacy, and tact, abiding by strict confidentiality standards in compliance with HIPAA regulations. The receptionist is responsible for handling sensitive patient information, managing front-desk areas, verifying payment methods, and following up on appointment confirmations. Beyond routine clerical functions, this role involves problem-solving and conflict resolution skills to handle patient inquiries and complaints effectively. The Receptionist - Floater also participates in staff and clinical meetings and may be required to work overtime or travel to different clinic sites to provide coverage whenever necessary.

The position is ideal for candidates who thrive in a dynamic healthcare environment, are comfortable juggling multiple tasks, and have the interpersonal skills to engage with a diverse patient population. Bilingual proficiency in English and Spanish is preferred, reflecting the demographic needs of the communities served. ACHC values cultural sensitivity and the ability to communicate effectively with diverse groups, enhancing the overall patient experience. The Receptionist - Floater is vital in supporting the organization’s continuity of care and patient satisfaction, making it a rewarding opportunity for those passionate about contributing to community health through front-line administrative work.