Receptionist Floater

Fresno, CA, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $21.00 - $21.50

Work Schedule

Flexible

Benefits

403(b)

403(b) matching

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Vacation pay

sick pay

Job Description

Aria Community Health Center (ACHC) is a dedicated Federally Qualified Health Center and licensed primary care clinic, committed to enhancing the health and well-being of the communities it serves. Located across Fresno, Kings, and Tulare counties, ACHC delivers comprehensive medical and dental services through its network of clinics. The center also provides specialized care, including services in Chiropractic, Internal Medicine, Neurology, Pediatrics, Psychology, Podiatry, and Optometry. This wide array of healthcare options positions ACHC as a vital healthcare provider focused on accessibility, quality, and compassionate care. With a team of committed professionals, the center upholds its mission to promote community... Show More

Job Requirements

Graduation from high school or equivalent
Six months of medical receptionist experience
Ability to maintain confidentiality under HIPAA standards
Ability to exercise diplomacy and tact
Excellent communication and customer service skills
Flexibility to adapt to changing workloads
Ability to type at least 45 WPM
Basic computer knowledge
Valid driver's license and clean driving record
Must be at least 21 years old
Bilingual in Spanish and English preferred
Prior clerical experience in healthcare preferred
Able to work overtime and travel between clinic locations as needed.

Job Qualifications

Graduation from high school or equivalent
Six months of medical receptionist experience in a comparable healthcare setting
Prior administrative or clerical experience in clinical or community-based settings highly preferred
Ability to maintain confidentiality under HIPAA standards
High degree of diplomacy and tact
Excellent customer service and interpersonal communication skills
Cultural sensitivity and the ability to work effectively with diverse populations
Intermediate to advanced phone skills
Flexibility to accommodate changing departmental needs
Well-developed verbal and written communication skills
Bilingual proficiency in English and Spanish preferred, additional languages desirable
Knowledge of basic math and modern office procedures
Ability to work under pressure with minimal supervision
Basic to intermediate computer skills
Data entry experience and ability to type a minimum of 45 words per minute
Ability to operate a 10 key calculator preferred
Valid driver license with a clear driving record
Must be 21 years or older.

Job Duties

Performs day-to-day administrative functions and general office duties including word processing, copying, scanning, faxing, answering phones and data entry
Provides information to ACHC callers according to policies and procedures, transfers calls as needed, ensures adequate phone coverage
Welcomes and greets patients, clients, visitors in a helpful and friendly manner, determines purpose of visit and directs accordingly
Schedules patient flow to the clinic based on appointments to serve community needs
Screens patients for new addresses, new patient visits or updates registration during scheduling and informs patients of necessary visit information
Identifies patients without medical coverage and provides insurance options, assists with in-person or phone enrollment for qualified health plans
Follows up with patients post-enrollment to confirm coverage and communicates with billing department
Adheres to ACHC safety and security policies, maintaining confidentiality of access codes and passwords
Practices confidentiality and privacy in accordance with HIPAA and ACHC policies while delivering excellent customer service
Maintains patient waiting areas, office files, and front-desk areas orderly and neat
Informs patients of existing balances and requests payment at the time of visit
Calls patients daily to confirm upcoming appointments
Verifies methods of payment and collects data or payment as appropriate
Exercises problem-solving and conflict resolution with patient complaints, referring cases as appropriate
Attends scheduled department and clinical meetings
Travels to other clinics as needed for coverage
Works overtime as required
Performs other duties as assigned.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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