Receptionist Floater FT

Located in Pasadena, TX, at 5125 Fairmont Parkway, this healthcare organization is committed to providing exceptional patient care through a dedicated and compassionate team. The organization operates multiple locations in the area and strives to deliver superior service and support to patients and their families. As a trusted entity in the community, this healthcare provider emphasizes a patient-centered approach, fostering a welcoming and professional environment where every patient receives respectful and efficient service. The organization is known for its comprehensive benefits package and dedication to employee growth, including continuing education opportunities and support for professional certifications such as JCAHPO and ABOC.

We are currently seeking a Receptionist to join our front desk team. This role is essential in ensuring smooth and efficient patient flow. The Receptionist will be responsible for assisting patients both in person and over the phone, managing appointment scheduling, verifying insurance coverage, processing payments including copays, and maintaining accurate patient records. The ideal candidate will be personable and approachable, providing superior customer service while multitasking effectively in a fast-paced healthcare environment. The position offers the opportunity to contribute positively to patient experiences by treating all patients and guests with compassion and respect.

The Receptionist will also play a vital role in office operations by maintaining an organized waiting room and work area, promptly triaging incoming calls, and ensuring daily financial batches are completed accurately. The role includes occasional travel to nearby HEA locations to provide front desk coverage when necessary, requiring reliability and flexibility. This position requires adherence to all organizational policies, along with compliance with state and federal regulations concerning patient confidentiality and healthcare ethics.

In addition to the dynamic work environment, employees enjoy a comprehensive benefits package that includes medical, dental, and eye care benefits, free life insurance, long-term disability coverage, and a 401(k) plan. Paid time off, holidays, and bereavement leave are also provided, supporting a healthy work-life balance. The organization fosters a team-oriented culture where professionalism and ethical standards are paramount, making it an excellent opportunity for those looking to grow within the healthcare administration field while providing crucial support to patients and staff alike.