Receptionist / Facilities Assistant - Grand Rapids, MI

Global Workplace Solutions (GWS) Local is a specialized facility management service provider focused primarily on hard services. Their distinctive approach combines self-performed hard services with partnerships with best-in-class soft service providers, delivering bespoke facility and project management solutions tailored to the unique needs of each client. This hybrid operational model enables GWS Local to maintain high accountability and agility within their teams, ultimately ensuring efficient and flexible service delivery. Beyond traditional facility and project management, GWS Local's comprehensive platform integrates access to several complementary services such as Environmental, Social, and Governance (ESG) initiatives, Security Consulting, Workplace Strategy, and Workplace Experience, providing clients a holistic suite of offerings designed to enhance workplace environments.

The role being offered is a Receptionist / Facilities Assistant position within CBRE as part of the Workplace Experience function. CBRE is a global leader in commercial real estate services and investment, respected for its commitment to innovation, service excellence, and workplace solutions. This role is pivotal in representing CBRE’s high standards of customer service as the first point of contact for employees, clients, and guests within a designated building.

As a Receptionist / Facilities Assistant, the candidate will ensure the delivery of a world-class customer service experience. This involves greeting visitors with professionalism and warmth, managing security protocols such as issuing visitor and parking passes, and handling communications through phone systems effectively. The position requires coordination of workplace services like mail handling, office supply management, and onboarding support, contributing significantly to the smooth operation of daily facility functions. Additionally, the role supports event organization, vendor coordination, and maintenance request management to uphold an optimal workplace environment. With an emphasis on accountability, this position demands strong organizational skills, problem-solving capabilities, and the ability to communicate clearly both with visitors and internal teams.

The ideal candidate will be empowered with the opportunity to contribute meaningfully to the workplace experience, ensuring that each visitor’s and employee's interaction with the facility supports the overall business objectives and enhances client satisfaction. CBRE prides itself on its inclusive culture that celebrates diverse backgrounds and perspectives, fostering an environment where every employee can thrive and grow. This role offers a dynamic, professional setting, ideal for candidates seeking to develop their careers in facility management and customer service within a globally recognized real estate firm. The position typically requires a high school diploma or equivalent, along with up to two years of relevant experience, and proficiency with Microsoft Office tools. It also necessitates strong communication skills and an aptitude for following established procedures and security protocols. Authorization to work in the United States without visa sponsorship is mandatory.

Choosing to work with CBRE means joining a team known for respect, integrity, service, and excellence. The company not only offers competitive benefits and a comprehensive support system but also values transparency in its recruitment process, including clear communication around any use of artificial intelligence in job applications. Equal opportunity is a core principle at CBRE, ensuring all qualified applicants are considered regardless of background or personal characteristics, with accommodations readily provided for candidates with disabilities during the recruitment process.