Receptionist - Every other Weekend

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Training and development opportunities

Employee Discounts

Job Description

Saint John's is a reputable senior living community dedicated to providing exceptional care and services to older adults. The establishment values a warm and compassionate atmosphere that supports the well-being and independence of its residents. As a part of the healthcare and senior care industry, Saint John's ensures that every team member contributes to creating a safe, respectful, and welcoming environment for residents, families, guests, and staff alike. Committed to excellence, the community continually strives to meet and exceed industry standards through attentive service, comprehensive safety protocols, and a caring approach to all aspects of senior living.

The role... Show More

Job Requirements

Must be a high school graduate or GED
at least 1 year experience in customer services and/or with multi-line telephone systems
must have experience with Microsoft Office - Word, Excel, Publisher and Outlook
must be able to read, write, and speak fluent English
must demonstrate dependability, excellent communication, and problem solving skills
be honest, and exhibit a warm, cheerful, caring manner
must be regularly at work, on time, as scheduled
must be professional in actions, neat attire appropriate to the position, excellent customer service skills, and desire to work with and serve older adults
must have the ability to adapt to changing organizational needs, work flexible hours to meet scheduling requirements including evenings, weekends, off hours, and holidays
must demonstrate the ability to comprehend and follow established procedures, be able to multi-task and to work independently and perform various duties without close supervision

Job Qualifications

Must be a high school graduate or GED
college coursework or degree preferred
at least 1 year experience in customer services and/or with multi-line telephone systems
must have experience with Microsoft Office - Word, Excel, Publisher and Outlook
must be able to read, write, and speak fluent English
must demonstrate dependability, excellent communication, and problem-solving skills
must be honest and exhibit a warm, cheerful, caring manner
must be professional in actions and neat attire
excellent customer service skills
desire to work with and serve older adults
ability to adapt to changing organizational needs
ability to work flexible hours including evenings, weekends, off hours, and holidays
ability to comprehend and follow established procedures
able to multi-task and work independently without close supervision

Job Duties

Answers telephone, determines nature of calls and transfers to appropriate individual or department
takes accurate messages for employees without office telephones and forwards per standard procedures
greets and gives information or directions to residents, families, guests, visitors, service and sales representatives, vendors, and job applicants
observes and monitors admittance to the facility
registers and announces visitors to residents or staff
reports suspicious persons or information according to procedures
monitors daily safety check-in program and follows up with residents who have not checked in
notifies internal first responders if resident does not respond
monitors and acts on security breaches, safety or medical situations requiring notification
maintains security clearances for residents, contractors, and movers
maintains log and monitors master keys for resident apartments
assists residents to sign up or cancel appointments or community programming
provides customer service by making change or cashing checks, copying, faxing, selling postage, arranging transportation, booking guest apartment and dining reservations
maintains current listings and directories of residents including overnight off-campus
maintains confidentiality of administration, employee, and resident information
accepts, signs for, logs and follows procedures for receiving deliveries
performs clerical and record keeping duties, types memos, letters, notices, and reports
notifies appropriate personnel of admissions, discharges, or deaths
reports equipment malfunctions, unsafe or hazardous conditions
gives and receives shift reports by email and documents necessary information
follows up with concerns or items needing attention from shift reports
assists in training new team members
serves as back-up scheduler on evenings and weekends
maintains a neat and clean work area
assures resident and client rights are maintained
maintains confidentiality of departmental and organizational information
knows and follows existing communication and authority lines
works tactfully and cooperatively with residents, families, visitors, and staff
attends in-services, meetings, seminars
adjusts schedule or works overtime as needed
assures proper desk coverage during shifts

Job Location

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