Receptionist - Evening Shift

American Senior Communities (ASC) is a leading provider of senior care services, deeply rooted in the Hoosier hospitality tradition since its founding in 2000. With over 100 communities across the state of Indiana, ASC is committed to enhancing the lives of seniors through its core values of Compassion, Accountability, Relationships, and Excellence (C.A.R.E.). These values are not merely words but the foundation of its approach to providing high-quality care and creating meaningful relationships with residents, team members, and the broader community. Their focus on customer service, clinical excellence, and innovative care models has made them a trusted name in the senior care industry, respected for their commitment to improving outcomes and fostering a supportive environment.

The role of Receptionist at Glenbrook, a part of the American Senior Communities family, is an essential front-line position responsible for creating a warm and welcoming environment for visitors, residents, and staff. This part-time evening shift opportunity focuses on ensuring that all individuals coming into the community feel valued and cared for from the moment they arrive. The receptionist acts as the first point of contact and plays a crucial role in communication and administrative duties that help the facility operate smoothly and efficiently.

This role demands a blend of excellent customer service skills and administrative capabilities. The receptionist must possess a friendly and professional demeanor, offering patience, empathy, active listening skills, and clear communication. They are expected to handle a variety of tasks including managing a multi-line phone system, mail handling, data entry, filing, and record-keeping. Further, the receptionist provides a supportive presence, helping to create a comforting and engaging atmosphere especially for senior residents who may appreciate a familiar and reassuring face.

Teamwork is another important aspect of the role. The receptionist collaborates with other staff members, supporting the common goal of delivering excellent care to residents. As such, the receptionist contributes not only through administrative efficiency but also by embodying the caring culture of ASC, helping to build strong relationships within the community.

Applicants to this role should have at least a high school diploma or GED and a passion for advocating for seniors and promoting senior care excellence. Even one to three months of related experience can provide a solid foundation for success in this position. This opportunity offers competitive compensation and a wide range of benefits, including access to earnings before payday, bonus programs, 401(k), FSA, free life insurance, PTO programs, and more.

Health and wellness benefits are also robust, featuring medical coverage with affordable premiums, vision and dental insurance, employee assistance programs, and wellness coaching. Employees enjoy holiday pay, paid time off with chances to earn additional time, and access to employee discount programs spanning travel, retail, entertainment, and food.

For those seeking career development, American Senior Communities provides mentorship programs, clinical and leadership development pathways, partnerships with educational institutions like Ivy Tech and Purdue Global, financial assistance for continuing education, scholarships, and tuition reimbursement. The company also fosters a positive team culture that celebrates accomplishments and supports employees through recognition events and awards.

Overall, the Receptionist position at Glenbrook represents a valuable opportunity to join a compassionate, accountable, and excellence-driven senior care community. It is an ideal role for someone passionate about customer service, administrative work, and enriching the lives of seniors in a supportive, team-oriented environment. Benefits vary by employment type, with terms and conditions applying to full-time and part-time staff alike.