Receptionist - ENT - Part Time

MercyOne Health System is a renowned healthcare organization committed to delivering compassionate, high-quality care to its community. With a strong foundation rooted in the Mission and Core Values of honoring the dignity of every individual, MercyOne fosters a culture of inclusivity, respect, and innovation within its circle of care. The organization thrives on embracing diversity, promoting person-centered care, and ensuring a supportive work environment for its colleagues. As part of a larger health system, MercyOne provides employees with competitive compensation, comprehensive benefits, and ample opportunities for professional growth and career development. The system prioritizes ethical practices, patient safety, and community engagement, making it a trusted healthcare provider. MercyOne’s commitment to equality and inclusiveness is reflected in their hiring practices and workplace culture, offering equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

The role of Clinic Receptionist at MercyOne Health System is a key position responsible for creating a welcoming and professional environment for patients and visitors at the healthcare clinic. As the first point of contact, the receptionist embodies MercyOne’s values through respectful communication and efficient service delivery. This part-time position requires approximately 20 hours per week during the day shift. The Clinic Receptionist plays an essential role in coordinating front desk operations, managing patient flow, and ensuring that all administrative processes comply with clinic policies and regulatory standards.

Primary responsibilities include greeting patients, checking them in efficiently, scheduling appointments following office guidelines, and answering phone inquiries by directing calls appropriately. The receptionist verifies insurance eligibility, accurately collects demographic and insurance information, and handles payments such as copays and outstanding balances during the patient visit. Entering data meticulously into the Electronic Health Record system and scanning necessary patient documents ensures seamless record-keeping and confidentiality. This position demands strong interpersonal skills, attention to detail, and a commitment to maintaining privacy standards.

The Clinic Receptionist must be proficient in handling multiple tasks while maintaining a calm and friendly demeanor. The ability to communicate clearly in English with patients, visitors, and team members is crucial. Additionally, the role requires adherence to professional standards, including obtaining Basic Life Support (BLS) for Healthcare Provider certification within three months of hire and completion of Mandatory Reporter abuse training specific to the population served. Candidates should demonstrate integrity, honesty, and a caring presence, as these qualities reflect the philosophy and mission of MercyOne Health System.

Joining MercyOne means becoming part of a health system that values its employees, offers competitive pay and full benefits, and supports a collaborative work environment for career advancement. If you are detail-oriented, patient-centered, and eager to contribute to a compassionate healthcare setting, the Clinic Receptionist position provides a meaningful opportunity to impact patient experiences positively while growing professionally within MercyOne Health System.