Receptionist EMPACT

EMPACT- Suicide Prevention Center, a proud member of the La Frontera family, is a leading non-profit organization dedicated to community behavioral health services. Established in 1987, EMPACT has built a reputation for excellence in providing behavioral health counseling, crisis intervention, and suicide prevention resources across its service areas. Accredited by respected bodies such as the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF), EMPACT-SPC demonstrates its commitment to high standards of care and ethical professional practice.

The organization values inclusivity, non-discrimination, and equal employment opportunities, ensuring a supportive work environment for all. As an Equal Employment Opportunity and Affirmative Action Employer, EMPACT-SPC promotes diversity and prohibits discrimination on various grounds, including race, color, religion, sex, age, and more. The agency supports its employees through benefits such as paid time off, medical and dental plans, retirement programs, life insurance, disability coverage, and assistance programs that help balance personal and professional life.

The Outpatient Services Support Specialist role at EMPACT's Glendale office is an essential frontline position requiring a dependable, outgoing, and detail-oriented individual. This full-time position suits candidates with experience in outpatient behavioral health, medical offices, or similar professional reception environments. The role involves managing reception duties, including answering multi-line phone systems, scheduling appointments, greeting clients, and various clerical tasks to ensure smooth clinic operations.

Candidates must demonstrate professionalism, empathy, and respect when interacting with clients and colleagues, embodying the agency's commitment to client dignity and confidentiality. Employees must maintain a calm demeanor in crisis situations, work collaboratively within a team-oriented environment, and effectively prioritize responsibilities using independent decision-making skills. The position demands a strong aptitude for multitasking, project management, and communications with internal team members and external community and business partners.

The ideal candidate will exhibit excellent interpersonal qualities, be proficient with Microsoft Office Suite, and possess fundamental typing and telephone skills. Required qualifications include a high school diploma or equivalent and at least two years of related job experience. Knowledge of HIPAA privacy laws and maintaining client confidentiality are pivotal in this role. EMPACT-SPC also encourages bilingual candidates, offering differential pay for bilingual proficiency.

This position requires the candidate to be at least 18 years old (21 if providing direct client services), possess a valid Arizona driver's license if driving on agency time or business, and hold or be eligible for a fingerprint clearance card. EMPACT-SPC provides an environment where employees can thrive professionally and personally, backed by comprehensive benefits including retirement plans, tuition reimbursement, licensure reimbursement, elder care assistance, and pet insurance. Join EMPACT-SPC and contribute to a community-focused mission that aims to make a positive impact on behavioral health and suicide prevention.