Receptionist EMPACT

EMPACT- Suicide Prevention Center, a division of La Frontera, is a premier non-profit organization dedicated to delivering essential community services related to behavioral health counseling, crisis intervention, and suicide prevention. Founded in 1987, EMPACT has built a trustworthy reputation for its unwavering commitment to providing compassionate and effective support to individuals experiencing mental health challenges. As a leader in the behavioral health sector, EMPACT offers a wide range of programs and resources designed to promote mental well-being and prevent crises within the community. Their services are accessible to diverse populations, ensuring inclusivity and respect for all age groups, cultural backgrounds, and identities. EMPACT is recognized not only for its excellent service delivery but also for its accreditation by prestigious entities such as the American Association of Suicidology (AAS) and The Commission on Accreditation of Rehabilitation Facilities (CARF). They uphold strict adherence to ethical standards, confidentiality, and client rights.

The Outpatient Services Support Specialist role at EMPACT's Glendale office plays a vital part in maintaining the smooth daily operations of the outpatient behavioral health clinic. This full-time position is scheduled Monday through Thursday from 11:00 am to 8:00 pm and on Friday from 9:00 am to 6:00 pm. Employees in this role serve as the first point of contact for clients, offering a professional and welcoming environment. The ideal candidate is an outgoing, reliable, detail-oriented individual who brings prior experience working in outpatient behavioral health settings or similar environments such as doctor’s offices. Their responsibilities include handling multi-line phone systems, scheduling appointments, greeting clients, and performing clerical tasks that support the clinic’s workflow. The Outpatient Services Support Specialist must work effectively within a team, demonstrating flexibility and strong interpersonal communication skills. This role requires maintaining professional conduct, respecting client confidentiality per HIPAA regulations, and showing empathy when engaging with clients and colleagues. Overall, this position is crucial in ensuring high-quality service delivery and promoting positive client experiences at EMPACT.