Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
generous PTO
10 paid holidays per year
Medical Plans
Dental plans
vision plans
403(b) Retirement Plan
Retirement allowance
Company-paid Life Insurance
AD and D insurance
long-term disability
voluntary additional life insurance
short-term disability
Tuition Reimbursement
Licensure reimbursement
Elder care assistance
Pet insurance
Job Description
EMPACT- Suicide Prevention Center, a division of La Frontera, is a premier non-profit organization dedicated to delivering essential community services related to behavioral health counseling, crisis intervention, and suicide prevention. Founded in 1987, EMPACT has built a trustworthy reputation for its unwavering commitment to providing compassionate and effective support to individuals experiencing mental health challenges. As a leader in the behavioral health sector, EMPACT offers a wide range of programs and resources designed to promote mental well-being and prevent crises within the community. Their services are accessible to diverse populations, ensuring inclusivity and respect for all age groups, cultural backgrounds,...
Job Requirements
- Minimum of high school education or GED
- At least two years of related work experience
- Excellent communication and customer service skills
- Proficiency in typing and computer applications
- Knowledge of HIPAA privacy laws and confidentiality standards
- Must have or be eligible for fingerprint clearance card
- Valid Arizona driver’s license and liability insurance if driving on agency time
- Team-oriented with the ability to work independently
- Ability to maintain professionalism under crisis
- Staff members providing direct client services must be at least 21 years old
- Support service staff must be at least 18 years old
Job Qualifications
- High school diploma or equivalent
- Two years of related experience in outpatient behavioral health or similar settings
- Excellent communication and customer service skills
- Strong computer proficiency including MS Office Suite
- Detail-oriented with strong interpersonal skills
- Knowledge of HIPAA and privacy laws
- Ability to multitask and manage projects effectively
Job Duties
- Answering a multiple-line phone system
- Scheduling appointments
- Greeting clients
- Performing clerical duties to support clinic operations
- Maintaining professional conduct and client confidentiality
- Demonstrating calmness and empathy in crisis situations
- Collaborating effectively with team members and external partners
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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