Receptionist - CVI

Job Overview

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Employment Type

Part-time
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Work Schedule

On-call
Weekend Shifts
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Benefits

competitive wage
supportive work environment
Career growth opportunities
Mentoring

Job Description

Hartsfield Village is a distinguished Continuing Care Retirement Community (CCRC) renowned for its dedication to providing comprehensive eldercare services. With a focus on promoting successful aging and celebrating the full continuum of life, Hartsfield Village stands as a beacon of compassionate care and medical excellence. The community's Rehabilitation and Skilled Nursing facility, rated 4-Stars by the Centers for Medicare & Medicaid Services (CMS), houses 112 beds and is staffed with highly skilled clinical professionals committed to the highest standards of patient care. The facility emphasizes customer service excellence and advanced rehabilitation techniques, creating an environment that fosters not only physical healing but also emotional well-being. The team at Hartsfield Village believes that optimal care arises from maintaining high medical integrity, fostering a collaborative team spirit among staff, and providing a welcoming and beautiful environment for patients and their visitors. The environment is designed to combine caring, compassion, and personal connection, making it a leading provider in eldercare services.

Hartsfield Village is seeking a poised and professional Front Desk / Receptionist to play a crucial role in upholding the facility's commitment to outstanding guest relations and administrative support. This position operates within varied shifts and is part-time, with schedules that include evenings and weekends. The Front Desk / Receptionist serves as the first point of contact both in person at the reception desk and via multi-line phone systems, managing inquiries, directing communications, and welcoming guests warmly. Alongside these responsibilities, the role supports various administrative tasks and projects for leadership as needed, all while promoting a positive and professional atmosphere. Experience of at least six months in frontline customer service, familiarity with data entry and basic computer usage, and preferably experience with multi-line phone systems are required. A strong desire to serve the elderly population and their families is essential.

This role is ideal for individuals who are dependable, flexible, and adaptable, with excellent verbal and written communication skills. The position demands the ability to multi-task, problem-solve, and maintain confidentiality with sensitive matters. Hartsfield Village and Powers Health offer a competitive wage and a supportive work environment that values professional growth and development. Joining this team means becoming part of a healthcare community that not only prioritizes high-quality clinical care but also actively nurtures an environment rich in teamwork, compassion, and respect. The job offers the chance to contribute meaningfully to the lives of residents and their families while growing one’s career in a respected and rewarding setting.

Job Requirements

  • minimum of 6-months experience of frontline customer service
  • familiarity with data entry and basic computer usage
  • experience with multi-line phones preferred
  • strong desire to be in service to the elderly population and their families
  • must be able to multi-task and problem-solve throughout the shift and provide follow-up as appropriate

Job Qualifications

  • high school diploma
  • knowledge of operation of various office equipment
  • able to create and proof your work and the work of others as requested
  • effective and consistent communication skills both verbally and in writing
  • must be dependable, flexible and adaptable, professional, and competent to handle confidential matters and materials

Job Duties

  • functions as first point of contact for facility both in person at the reception desk, and through the phone
  • assists, directs, filters, and ensures completion of inquiries, deliveries, and all other facility-related communication that routes through the reception desk
  • provides administrative and project support for leadership as requested
  • promotes and creates positive and professional experiences that include customer service excellence, effective and efficient communication, and actively contributes to a team environment

Job Criteria

Experience

Mid Level (3-7 years)


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