Receptionist / Customer Service Representative

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Exact $17.50
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Work Schedule

Standard Hours
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Benefits

Competitive wages
Retail bonuses
Referral bonuses
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
employee wellness program
Employee assistance program
Free blowouts
education discounts

Job Description

Drybar is a revolutionary salon concept that focuses solely on delivering expert blowout services. Founded with the philosophy that specializing leads to excellence, Drybar has transformed the salon experience by eliminating cuts and color and concentrating exclusively on perfecting blowouts. This unique positioning has made Drybar a leader in the industry, providing clients with not just a service but a luxurious ritual of self-care and style. Drybar operates as a high-energy and vibrant environment that values professionalism, a positive work culture, and outstanding client experiences. Each Drybar location is independently owned and operated by franchise owners, who maintain all employment and operational decisions and ensure that the salon continues to embody the brand's core values and excellence standards. Drybar is known nationwide for its fun, upbeat, and customer-centric approach, making its salons a go-to destination for beauty enthusiasts looking for consistency and quality.

The role of a receptionist at Drybar is pivotal in creating the first impressions that align with the brand’s enthusiastic and polished image. This position is designed for individuals who thrive in fast-paced, dynamic environments and are passionate about customer service. The receptionist acts as the hub of communication and organization, managing client flow and reservation systems with precision and care. This role demands a proactive mindset, excellent multitasking abilities, and a genuine commitment to fostering a welcoming atmosphere that feels like hosting a party. Receptionists at Drybar are not only responsible for administrative duties but also play a critical role in supporting stylists and ensuring the shop environment remains immaculate and efficient.

Drybar provides its receptionists with competitive compensation starting at $17.50 per hour, augmented by retail bonuses, referral incentives, and membership sales bonuses, which can add up to an additional $10 per membership sold. Employees enjoy comprehensive medical, dental, and vision benefits, along with access to wellness programs and employee assistance programs to support their health and wellbeing. Additionally, Drybar offers exclusive perks such as free blowouts for all employees and discounts on Vidal Sassoon’s online membership education programs to encourage professional development and growth within the salon industry. Emphasizing internal promotion, Drybar nurtures career advancement opportunities for those who demonstrate dedication and skill. The combination of a supportive work culture, attractive compensation, and opportunities for growth makes the receptionist role at Drybar an exciting and rewarding career choice for individuals passionate about beauty and customer service.

Job Requirements

  • High school diploma required
  • 1+ years in a fast-paced, customer service environment
  • previous experience with point-of-sale systems strongly preferred
  • previous salon/spa experience preferred but not required

Job Qualifications

  • High school diploma
  • 1+ years in a fast-paced, customer service environment
  • previous experience with point-of-sale systems strongly preferred
  • previous salon/spa experience preferred but not required
  • strong communication skills
  • self-starter
  • excellent problem-solving skills
  • ability to multitask efficiently
  • ability to promote a professional and positive environment

Job Duties

  • Promote a professional and brand-appropriate image
  • set the tone of a positive shop atmosphere by approaching the day as if hosting a party
  • organize and execute shop flow between clients and team members in a positive manner
  • serve as subject matter expert in reservation system
  • ensure client information is recorded with accuracy and timeliness
  • optimize and maximize appointments with reservation system and ensure timely communication to team
  • maintain highest degree of ethics when handling client payments and stylists tips/commissions
  • balance cash drawer at opening, close and shift changes
  • maintain clear communication with shop management about overall shop operations
  • demonstrate strong communication skills, is a self-starter and excellent problem-solving skills
  • ability to multi-task with ease
  • assist with the cleanliness of the shop
  • be proactive in ensuring the utmost care
  • assist stylists with their needs to improve efficiency

Job Criteria

Experience

Mid Level (3-7 years)


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