Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
401(k) Plan
Paid Time Off
Paid holidays
sick leave
employee recognition programs
Professional growth opportunities
Job Description
Aeromist is a reputable company based in Phoenix, AZ, specializing in high-pressure misting systems, fans, and various cooling solutions. For over 25 years, Aeromist has been a trusted provider helping customers combat heat effectively through innovative and reliable products. As a growing organization, Aeromist takes pride in fostering a culture centered on excellent customer service, teamwork, and flexibility. The company values employees who are eager to contribute and support the team in multiple capacities to maintain smooth operations and high customer satisfaction. Aeromist operates as a full-time, in-office employer, offering a stable and engaging work environment. The company is committed to employee well-being through comprehensive benefits and a professional workplace setting.
We are currently seeking a friendly, organized, and dependable Receptionist / Customer Service Coordinator to join our team at the Phoenix location. This crucial role acts as the first point of contact for customers, dealers, and visitors, ensuring a warm and professional welcome. The chosen candidate will manage phone calls, front office operations, and customer interactions with enthusiasm and efficiency. Responsibilities include answering and directing incoming calls, greeting walk-in clients, managing shared inboxes, processing basic orders and payments, and supporting both the Customer Service and Sales teams with administrative tasks.
The Receptionist / Customer Service Coordinator will also assist customers by providing updates on order status, answering product-related questions, and generally facilitating smooth communication between clients and internal departments. The role demands excellent organization, multitasking abilities, and proficiency with computer software, including Microsoft Office. This position requires a positive attitude, strong communication skills, and the ability to adapt quickly in a fast-paced environment.
Aeromist provides employees with an excellent benefits package, including health insurance eligibility after 60 days, a 401(k) plan with a company match after six months, and a generous paid time off (PTO) policy. Employees also receive seven paid holidays, one floating holiday, and dedicated sick leave, reflecting the company's dedication to work-life balance. The position offers a competitive starting wage of $18 per hour, depending on experience, and features a Monday through Friday full-time schedule with potential seasonal Saturday shifts.
The role offers valuable opportunities for those with previous experience in reception, administrative work, retail, or customer service to grow within a supportive and collaborative workplace. Aeromist not only prioritizes excellent service for its customers but also recognizes the ongoing contributions of employees through team lunches, recognition programs, and chances for professional development. As a cornerstone of the customer experience, the Receptionist / Customer Service Coordinator position is ideal for individuals who enjoy engaging with people, solving problems, and contributing to a positive, efficient office environment.
We are currently seeking a friendly, organized, and dependable Receptionist / Customer Service Coordinator to join our team at the Phoenix location. This crucial role acts as the first point of contact for customers, dealers, and visitors, ensuring a warm and professional welcome. The chosen candidate will manage phone calls, front office operations, and customer interactions with enthusiasm and efficiency. Responsibilities include answering and directing incoming calls, greeting walk-in clients, managing shared inboxes, processing basic orders and payments, and supporting both the Customer Service and Sales teams with administrative tasks.
The Receptionist / Customer Service Coordinator will also assist customers by providing updates on order status, answering product-related questions, and generally facilitating smooth communication between clients and internal departments. The role demands excellent organization, multitasking abilities, and proficiency with computer software, including Microsoft Office. This position requires a positive attitude, strong communication skills, and the ability to adapt quickly in a fast-paced environment.
Aeromist provides employees with an excellent benefits package, including health insurance eligibility after 60 days, a 401(k) plan with a company match after six months, and a generous paid time off (PTO) policy. Employees also receive seven paid holidays, one floating holiday, and dedicated sick leave, reflecting the company's dedication to work-life balance. The position offers a competitive starting wage of $18 per hour, depending on experience, and features a Monday through Friday full-time schedule with potential seasonal Saturday shifts.
The role offers valuable opportunities for those with previous experience in reception, administrative work, retail, or customer service to grow within a supportive and collaborative workplace. Aeromist not only prioritizes excellent service for its customers but also recognizes the ongoing contributions of employees through team lunches, recognition programs, and chances for professional development. As a cornerstone of the customer experience, the Receptionist / Customer Service Coordinator position is ideal for individuals who enjoy engaging with people, solving problems, and contributing to a positive, efficient office environment.
Job Requirements
- High school diploma or equivalent
- Previous receptionist, administrative, retail, or customer service experience preferred
- Strong communication skills
- Ability to multitask and work in a fast-paced environment
- Proficient with Microsoft Office
- Positive attitude and professional demeanor
- Comfortable learning new software and systems
Job Qualifications
- Strong communication skills
- Customer service experience preferred
- Positive attitude and professional demeanor
- Excellent organization and attention to detail
- Ability to multitask in a fast-paced environment
- Proficient with Microsoft Office and general computer skills
- Comfortable learning new software and systems
Job Duties
- Answer and direct incoming phone calls
- Greet and assist walk-in customers and visitors
- Manage shared inboxes and route inquiries to the appropriate team members
- Process basic customer orders and payments
- Assist customers with order status, product questions, and general support needs
- Support showroom operations and maintain a professional front-office environment
- Help schedule appointments, coordinate meetings, and manage office supplies
- Assist the Customer Service and Sales teams with administrative tasks
- Maintain accurate customer records in our systems
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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