Receptionist / Customer Service

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $18.00 - $20.00
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Benefits

401(k)
Health Insurance
Paid Time Off
Vision Insurance

Job Description

Glass Doctor is a well-established company specializing in all things related to glass services. Founded in 1962 in Seattle, Washington, the company has built a solid reputation for providing quick, affordable, and high-quality glass solutions tailored to business, home, and auto owners. Over the decades, Glass Doctor has expanded its network, offering expert services through qualified teams who uphold core values such as Respect, Integrity, and Customer Focus, while maintaining a positive and engaging work environment. The company prides itself on its dedication to outstanding customer service and a small business team atmosphere where professionals can thrive and collaborate.

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Job Requirements

  • Prior experience in a fast pace environment is a plus
  • Computer literate with working knowledge of word processing, business software and spreadsheet applications
  • Excellent communication skills
  • Sales skills
  • Good organizational and time management skills
  • Professional appearance and personality

Job Qualifications

  • Prior experience in a fast pace environment is a plus
  • Computer literate with working knowledge of word processing, business software and spreadsheet applications
  • Excellent communication skills
  • Sales skills
  • Good organizational and time management skills
  • Professional appearance and personality

Job Duties

  • Receive incoming calls in professional and courteous manner
  • Direct calls to the appropriate department or team member
  • Follow-up with all incoming service requests utilizing our system
  • Perform other duties as needed which may include cross-training in related positions
  • Manage incoming mail and email leads
  • Respond to customers via email or web portal
  • Provide friendly and efficient customer support

Job Location

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