Receptionist- Customer Care - Dog Concierge

Sol Dog Lodge & Training Center is a mission-driven nonprofit organization located in Marana, AZ, dedicated to serving the needs of dogs and the people who love them. As a specialized dog care campus, Sol Dog Lodge offers a variety of comprehensive services including boarding, grooming, and training designed to foster the wellbeing and happiness of every dog under its care. The organization is committed to creating a compassionate environment where dogs can thrive and receive exceptional care. Their mission emphasizes serving all dogs and their owners by providing accessible and high-quality services that nurture the human-animal bond.

Operating as a community-focused establishment, Sol Dog Lodge not only prioritizes excellent animal care but also supports their clients by fostering a welcoming and supportive atmosphere. The vision of Sol Dog Lodge is to build a community where all dogs are valued and where everyone has access to compassionate services tailored to every aspect of dog care. The center strongly believes in integrating professional care practices with heartfelt passion to create a positive impact on the lives of dogs and their families.

The role of Dog Concierge at Sol Dog Lodge & Training Center is essential to the daily success of their operations, ensuring that every client receives exceptional service from their first interaction. This position can be either part-time or full-time, with weekend work required, including mandatory availability on Sundays, with up to 25 hours per week. As a Dog Concierge, the individual will serve as the first point of contact for clients, greeting dogs and their owners with warmth and professionalism. They will manage communications via phone, text, and email, helping to coordinate appointments for boarding, grooming, and training services.

This role demands strong organizational skills and attention to detail, as the Dog Concierge will handle check-ins and check-outs, process payments, and maintain accurate client and dog records, including vaccination documentation. Additionally, they will support multiple departments to keep schedules running smoothly and ensure a high-quality customer experience. A significant part of the job includes working with computer systems and customer relationship management (CRM) software, with experience in the GINGR system being a plus.

Working as a Dog Concierge at Sol Dog Lodge means joining a passionate and dedicated team that works every day to strengthen the bond between dogs and their owners. It is an opportunity to contribute to a mission-driven nonprofit that values community impact and quality care. Candidates must pass a thorough background check as a condition of employment, underscoring the organization's commitment to maintaining a safe and trustworthy environment. If you are a dog lover who enjoys working with people and thrive in a busy, team-oriented setting, this role offers a rewarding chance to make a meaningful difference in both dogs’ lives and their human families.