Receptionist - Customer Care Coordinator

Loyalty Collision Center West End is a well-established automotive collision repair facility that forms part of the larger Loyalty Automotive group, known for its dedication to quality service and customer satisfaction in the automotive industry. Located in a bustling area, this collision center specializes in providing comprehensive, high-quality repairs while maintaining a customer-first approach that emphasizes communication, professionalism, and efficiency. Loyalty Automotive prides itself on being a community-focused business that offers career opportunities in a positive, team-oriented atmosphere, with competitive pay and excellent benefits designed to support employee well-being and growth. As part of its commitment to excellence, Loyalty Collision Center West End seeks individuals who are dedicated to delivering exceptional customer experiences in every interaction.

We are currently hiring a Receptionist / Customer Care Coordinator to join our dynamic team. This role is critical in ensuring the smooth operation of the collision center’s daily activities and plays a key part in upholding our reputation for stellar customer care. The Receptionist / Customer Care Coordinator acts as the first point of contact for customers, answering incoming phone calls and professionally directing inquiries. Beyond front desk duties, this position involves coordinating appointments for insurance estimates and vehicle repairs, liaising with rental car companies to facilitate customer needs during the repair process, and keeping our administrative systems accurately updated using Enterprise ARMS software. The ideal candidate will be organized, personable, and capable of multitasking in a fast-paced environment, ensuring that each customer receives attentive and timely service from check-in through vehicle pick-up. This role also supports the collision center by maintaining repair folders, managing paperwork accurately, and assisting the team with administrative and scheduling tasks. Loyalty Collision Center West End is committed to fostering a supportive work environment where team collaboration and personal growth are encouraged. This position offers the opportunity to grow professionally within Loyalty Automotive while working in a friendly, customer-focused setting. If you thrive on helping people, staying organized, and maintaining excellent communication, this role will suit your passion and skill set perfectly.