Receptionist - Critical Care & Pulmonary - Full Time

MercyOne Health System is a leading healthcare provider known for its commitment to delivering exceptional patient care through a compassionate and person-centered approach. As a comprehensive health system, MercyOne encompasses a network of hospitals, clinics, and specialized medical centers dedicated to promoting health and well-being across diverse communities. With a strong focus on innovation, quality, and service excellence, MercyOne offers a supportive and collaborative working environment where healthcare professionals can thrive and grow their careers. The organization values integrity, respect, and teamwork, striving to create a culture where every employee and patient feels valued and empowered.

The Clinic Receptionist role at MercyOne Health System is an essential position responsible for ensuring a welcoming and efficient front desk environment in the clinic setting. This full-time day shift position requires adept interpersonal skills and a professional demeanor, as the receptionist is often the first point of contact for patients and visitors. Responsibilities include managing patient check-in processes, scheduling appointments according to office protocols, handling incoming phone calls, verifying insurance eligibility, and accurately entering patient demographics and insurance information into Electronic Health Records and other systems. Additionally, the receptionist is tasked with determining and collecting time-of-service payments or past due balances, supporting smooth patient flow, and ensuring compliance with clinic policies and regulatory requirements.

The successful candidate will embody the Trinity Health Mission, Vision, and Values in all behaviors and interactions, demonstrating honesty, integrity, and a genuine care for patients and colleagues alike. This role demands a high degree of confidentiality when handling sensitive patient information and requires a person-centered approach to foster positive patient experiences. MercyOne offers competitive compensation and comprehensive benefits, along with opportunities for career advancement within the health system. Employees benefit from ongoing training, a supportive culture, and the chance to contribute to meaningful work that improves community health outcomes. This position requires flexibility, excellent communication skills, and dedication to maintaining the highest standards of service in a busy clinic environment. The Clinic Receptionist is a vital member of the frontline healthcare team, helping MercyOne fulfill its commitment to welcoming and compassionate care for all who enter its doors.