Receptionist - Creekside Inn

Koelsch Communities is a reputable organization committed to providing exceptional living experiences and quality care for its residents. As a leader in the senior living industry, Koelsch Communities emphasizes a welcoming, respectful, and safe environment for both residents and staff. The organization values professionalism, integrity, and teamwork while fostering an atmosphere where residents feel at home and staff can thrive. With a focus on community-oriented living, Koelsch Communities offers a variety of services aimed at enriching the lives of those they serve. Their mission is rooted in compassionate care, effective communication, and maintaining a high standard of operational excellence. The company supports employee growth through ongoing education and training, ensuring that team members stay current with community needs and best practices.

The Receptionist role at Koelsch Communities offers an excellent opportunity for individuals who enjoy providing outstanding customer service and being the welcoming face of a community. This position requires managing various office functions, greeting residents and visitors, and maintaining communication within the community. The receptionist plays a crucial role in delivering a positive first impression to residents, families, vendors, and prospective residents while supporting the administrative operations. Responsibilities include preparing admissions packets, handling phone calls courteously and professionally, managing office files with the business office, and processing mail. The role also involves selling meal and event tickets, keeping census records, and assisting with office supply inventory. Additionally, the receptionist manages resident rent payments and purchase orders, monitors the lobby and visitor activity, and ensures the environment remains safe and clean.

Strong organizational skills, attention to detail, and the ability to multi-task in a fast-paced setting are essential for success in this role. Candidates must possess an upbeat, positive personality and be capable of working collaboratively across departments to maintain a high quality of resident care. Professional appearance and hygiene are important, alongside maturity and the ability to communicate effectively in Standard English. The position is 100 percent on-site and requires employees to be active throughout their shift, often handling a variety of duties that may change quickly. This role requires adherence to community policies and procedures, including wearing professional business attire and maintaining confidentiality and integrity of the organization. Physical demands include standing, walking, and lifting items up to 50 pounds, making it important for candidates to be capable of performing these activities reliably.

Ideal candidates will have completed an approved food handler's or ServSafe course and come with experience in human resources or business office roles to help them succeed. Koelsch Communities values reliability, honesty, and a team-oriented attitude in its receptionists. The organization also requires employees to be drug-free, pass background checks, and commit to ongoing training to continually improve service delivery. This position does not involve supervisory responsibilities but does provide vital support to the entire community, ensuring smooth day-to-day operations and exceptional resident experiences.