Receptionist / Client Service Representative

VCA Fairmount Animal Hospital is a well-established veterinary care facility located in Central New York, proudly serving the community for over 55 years. As part of the renowned VCA network, this hospital has built a strong reputation for providing exceptional and compassionate veterinary care. With an AAHA accreditation, VCA Fairmount Animal Hospital meets approximately 900 rigorous standards of veterinary excellence, ensuring the highest level of medical care for pets. The hospital is committed to maintaining a nurturing and supportive environment for both pets and their owners, making it a trusted choice for veterinary services in the region.

The hospital prides itself on a collaborative and fun team atmosphere where every staff member is passionate about pet care. This team-oriented culture supports professional growth, with continuing education opportunities and avenues for advancement within the organization. VCA Fairmount Animal Hospital prioritizes communication, team building, and fostering a welcoming workplace environment led by open-door management. The facility also offers competitive wages and a comprehensive benefits package, including health, dental, and vision insurance, 401k plans, paid vacation and sick leave, and exclusive pet care discounts usable both at the hospital and across a network of over 900 hospitals, including specialty practices.

The available position is for a Receptionist/Client Service Representative, a critical role within the hospital's daily operations. This role involves greeting visitors warmly, managing appointment bookings, processing payment transactions, maintaining accurate records, and handling incoming telephone calls efficiently. The receptionist acts as the frontline support for clients and plays a key part in creating a positive first impression of the hospital. This position requires the individual to work empathetically with pets and pet owners, ensuring their needs are met with kindness and professionalism, which aligns with the hospital's mission of compassionate care.

Applicants for this role should expect to work in a fast-paced environment where organizational skills, effective communication, and teamwork are essential. Receptionists at VCA Fairmount Animal Hospital contribute significantly to the overall success and reputation of the facility by ensuring smooth and efficient client service. The hospital operates Monday through Friday, from 8 am to 6 pm, with work hours ranging from 35 to 40 hours per week. Some shifts may extend to 7 pm for closing duties. The position offers hourly wages between $17 and $19, dependent on experience, education, and certification.

This role is ideal for individuals with prior customer service experience, particularly those with veterinary experience who are eager to work in an esteemed veterinary hospital and contribute to the well-being of pets. The VCA Fairmount Animal Hospital team looks forward to welcoming candidates who share their dedication to partnering for exceptional, compassionate veterinary care, truly embodying their mission that your family is their family.