Receptionist – Client Intake Workgroup

LAFLA (Legal Aid Foundation of Los Angeles) is a longstanding nonprofit law firm committed to advancing equal access to justice for the most underserved populations in the Greater Los Angeles area. With a rich history spanning 95 years, LAFLA is the most experienced legal aid organization in the region, employing over 200 staff members including more than 100 attorneys. The firm works tirelessly to protect and advance the rights of vulnerable individuals and families by providing free legal services across a wide range of civil matters affecting health, safety, and self-sufficiency. LAFLA operates neighborhood offices, self-help centers, and specialized domestic violence clinics to stay deeply connected with the communities it serves. Additionally, the organization engages in impact litigation to promote systemic reform and collaborates with various public and private partners to broaden access to justice and influence laws and policies that affect underserved communities. For more information, LAFLA can be visited online at www.lafla.org.

The Receptionist role is a pivotal position situated within LAFLA's Santa Monica Community Office, requiring on-site presence four days a week. This position plays a crucial part in client intake and the overall first point of contact for clients and visitors, ensuring they are welcomed with professionalism, empathy, and efficiency. Reporting immediately to the Client Intake Workgroup, the Receptionist is responsible for greeting walk-in visitors, managing a high volume of phone inquiries, conducting initial client screenings, and accurately documenting client information in case management systems. The successful candidate needs to handle confidential information with utmost discretion, multitask effectively in a fast-paced environment, and maintain order and accessibility in the office reception area. A minimum annual salary of $52,500 up to $61,417.57 is offered, depending on experience, along with excellent benefits that support the well-being, professional growth, and work-life balance of the employee. The position requires a commitment to LAFLA's mission to promote legal access for marginalized populations and involves interaction with individuals who may be in high-stress situations. Bilingual ability in Spanish is strongly preferred to serve the diverse client base.

This opportunity offers a six-month probation period, and LAFLA maintains an inclusive, equal opportunity employment policy, promoting diversity and providing reasonable accommodations when needed. The organization values employees' wellness and delivers a competitive benefits package including medical, dental, vision insurance, life insurance, and retirement plans. The role also offers a sustainable hybrid work schedule after probation, reflecting LAFLA's dedication to employee health and work-life balance. Interested applicants are encouraged to submit a cover letter and resume to the specified email, ensuring to include "Receptionist SM - CIWG" in the subject line for proper consideration.