Receptionist - Catholic Hospice

Catholic Hospice Services (CHS) is a dedicated healthcare provider specializing in compassionate hospice care, serving patients and families with dignity and respect in the Miami Lakes area. As a well-established organization committed to delivering end-of-life care that supports both patients and their loved ones, CHS prides itself on its professional and empathetic approach to healthcare. The company aims to ensure that every patient receives personalized care tailored to their individual needs while maintaining a supportive and respectful environment.

The Receptionist role at Catholic Hospice Services is a crucial frontline position designed to provide a positive and welcoming first impression to all visitors and callers. This full-time position is based at the Miami Lakes office and involves handling a variety of administrative and clerical duties in addition to managing telephone and visitor flow. With an hourly wage that reflects the responsibility and skills required, the Receptionist must be capable of working a flexible schedule that may include weekends and holidays, ensuring continuous coverage and support for the office.

The primary responsibilities of the Receptionist include answering and routing incoming calls promptly and courteously according to Catholic Hospice’s protocols in both English and Spanish. This multilingual communication skill is essential to serve the diverse community. The Receptionist must accurately take messages, provide information within the scope of their training, and assist visitors, including job applicants and vendors, by giving a warm and professional welcome. Organizational tasks include managing the sorting and distribution of U.S. mail and interoffice courier envelopes, as well as specific duties related to accounts payable, such as stamping and recording invoices and claims.

Aside from the reception and clerical functions, the Receptionist supports various office management activities such as maintaining the reception calendar, preparing daily absence reports for management, updating contact extensions, and monitoring reception email accounts. The role requires excellent interpersonal skills to work professionally with multiple levels of management and foster cooperation across different departments and teams. The Receptionist is also expected to maintain a neat and orderly reception area to project a professional image.

Physical requirements for this role include the ability to lift and move up to 50 pounds and push or pull items weighing over 250 pounds, as well as standing for extended periods and climbing stairs when needed. Attention to detail, strong organizational capabilities, and the ability to multitask and prioritize are vital to successfully managing competing demands. The Receptionist must work independently as well as collaboratively with various teams including Admissions, Community Relations, and interdisciplinary managers to support process improvements.

Catholic Hospice Services is an equal opportunity employer that values diversity and inclusion. The organization complies with all federal, state, and local regulations to provide a workplace free from discrimination and harassment. Employees are supported in maintaining their required licenses, certifications, and skill updates to perform their roles effectively.

In summary, the Receptionist role at Catholic Hospice Services offers a unique opportunity to be a part of a caring healthcare organization where professionalism, compassion, and teamwork are central to the mission. The position plays an essential part in enhancing the experience of patients, families, and colleagues through exceptional service, accurate communication, and administrative support.