Receptionist - Biltmore/Phoenix (AZ)

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid parental leave

Adoption assistance

Health savings account

Flexible spending account

Dependent Care Account

Paid training

Paid Time Off

Paid federal holidays

401(k) Plan

Profit sharing

Tuition Reimbursement

mental health benefits

Job Description

National Bank of Arizona (NBAZ) is a distinguished community bank with over 40 years of experience dedicated to fostering strong local relationships and providing exceptional banking services across Arizona. As a trusted financial institution, NBAZ thrives on a culture of inclusivity, collaboration, and professional development. The bank focuses on building lasting relationships not only with its clients and shareholders but also within its team, encouraging an environment where employees can grow, innovate, and succeed together. NBAZ prides itself on accessible leadership and continuous employee development, ensuring a supportive workplace where growth opportunities abound. With a history steeped in community engagement, NBAZ is committed to providing the best possible tools, resources, and career paths for its employees, embodying the belief that "come for the job, stay for a career."

We are seeking a Receptionist to join our team at the Biltmore Corporate Office in Phoenix, Arizona, home of Arizona's Number One Community Bank. This full-time position operates Monday through Friday, from 8:00 AM to 5:00 PM, totaling 40 hours per week. The Receptionist will be the first point of contact for all visitors, customers, and vendors at the bank, embodying the professional and welcoming environment that NBAZ is known for. This role demands excellent customer service and communication skills, both verbal and written, making it vital for maintaining positive and efficient interactions.

In this role, you will be responsible for managing incoming calls, directing inquiries to appropriate personnel, and supporting the Operations Administrator Services team through comprehensive administrative duties. Beyond greeting visitors, the Receptionist will ensure smooth departmental processes by assisting in program administration, data entry, document management, and reporting tasks. The position provides an excellent opportunity for individuals who thrive in a fast-paced environment and wish to contribute to an organization that values collaboration and operational excellence.

Working at NBAZ means enjoying a competitive benefits package, including medical, dental, and vision insurance available from day one, life and disability insurance, paid parental leave, and adoption assistance. Benefits also extend to health savings accounts, flexible spending accounts, and dependent care accounts. Employees also receive paid training, paid time off, and 11 paid federal holidays annually. The company offers a 401(k) plan with a company match, profit sharing, tuition reimbursement, and mental health services, including coaching and therapy sessions. Additionally, employees benefit from the Employee Ambassador preferred banking products, underscoring NBAZ's commitment to supporting its staff both professionally and personally. This role offers a chance to join a respected financial institution dedicated to community, growth, and career longevity, making it an outstanding opportunity for those seeking stability and professional fulfillment in the banking industry.

Job Requirements

High school diploma or equivalent
One or more years of office, administrative, clerical or related experience
Knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures
Knowledge of department processes, policies and procedures
Strong customer service and communication skills, both verbal and written
Problem resolution skills
Proficiency in computer software including spreadsheets and word processing

Job Qualifications

High school diploma or equivalent
One or more years of office, administrative, clerical or related experience
Working knowledge of departmental functions, office/administrative functions, banking and/or departmental processes and procedures
Working knowledge of department processes, policies and procedures
Sound customer service and communication skills, both verbal and written
Problem resolution skills
Working knowledge of various computer software including spreadsheets and word processing

Job Duties

Serve as first point of contact by greeting and assisting customers, visitors, and vendors in a professional, courteous, and welcoming manner
Answer, screen, and route incoming calls promptly, providing accurate information or directing inquiries to appropriate personnel
Provide comprehensive administrative and staff support to the Operations Administrator Services team
Administer and support various programs, projects, and departmental processes specific to the assigned operating unit
Deliver high-quality customer service by addressing inquiries, resolving issues, and providing timely, accurate information
Collaborate with internal and external stakeholders to address department-related questions, concerns, or requests
Prepare, maintain, and distribute departmental reports and perform reporting functions as required