Receptionist (Billingual) - Waco

Waco, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $20.43 - $28.84

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Professional Development

Flexible work schedule

Job Description

The Central Texas Food Bank (CTFB) is the largest hunger-relief organization serving Central Texas and is a proud member of the Feeding America network. Operating from its headquarters in Austin, Texas, CTFB serves a vast 21-county region with a dedication to increasing food access for those in need. The organization’s mission emphasizes providing nutritious food, leading hunger and poverty advocacy initiatives, and transforming lives through a combination of innovative solutions, educational programs, and community partnerships. Each year, CTFB supports over 612,000 food-insecure individuals by working alongside approximately 250 nonprofit community partners. The Food Bank prides itself on fostering a collaborative... Show More

Job Requirements

High school diploma or equivalent
2+ years in a high volume, in person, service-oriented role
Previous reception, customer service, or call center experience required
Spanish speaking skills to include verbal and written required
Enthusiasm for providing exceptional customer service
Excellent written and oral communication skills in English and Spanish
High-level interpersonal skills
Demonstrated ability to maintain confidentiality and handle sensitive interactions
Ability to work independently with limited supervision
Proficiency using Microsoft Word, Excel, Outlook, and Slack or similar platforms
Extreme dependability to manage inquiries
Belief in CTFB's mission, vision, values and culture
Willingness and desire to work with people from diverse ethnic, socioeconomic and religious backgrounds
Commitment to service above all else

Job Qualifications

High school diploma or equivalent
2+ years in a high volume, in person, service-oriented role
Previous reception, customer service, or call center experience
Spanish speaking skills to include verbal and written
Enthusiasm for providing exceptional customer service
Excellent demonstrated written and oral communication skills in English and Spanish
High-level interpersonal skills and ability to relate to people of varying ages and backgrounds
Ability to work independently with limited supervision
Ability to maintain confidentiality and handle sensitive interactions
Proficiency using Microsoft Word, Excel, Outlook, and Slack or similar platforms
Extreme dependability
Belief in CTFB's mission, vision, values and culture
Willingness to work with people from diverse ethnic, socioeconomic and religious backgrounds
Commitment to service

Job Duties

Provide excellent customer service to everyone who calls or visits the Food Bank
Answer calls and direct the caller to the appropriate department or individual with a focus on asking clarifying questions to direct their call accurately
Provide callers with general information such as Food Bank location, directions, website and other related information, assist callers with website navigation to find food
Maintain up to date information about team-member roles, events occurring at and/or benefitting the Food Bank, volunteer shifts, warehouse policies, office closures, or know who to ask to find the answer questions
Welcome all visitors to the Food Bank and provide answers to questions, communicate to team members when visitors have arrived, direct food donations/pickups to rear entrance, and assist with other visitor arrangements as necessary
Receive incoming mail and packages and distribute items in a timely manner, ensure that outgoing mail is picked up daily and coordinate the pickup and delivery of express mail services
Accept walk in donations (check and cash), issue receipts, provide in-person stewardship, and notify appropriate department when necessary
Manage internal coverage needs to include scheduling internal staff and deliver adequate training for staff to cover the desk as needed
Provide support/communication during volunteer check-in including assisting guests with registration and managing late volunteer arrivals
Create and maintain up-to-date written policies, procedures, and resources around reception workflow and other tasks, coordinating with the reception backup team to make sure all procedures are being followed
Work with Facilities to maintain the cleanliness of the reception and visitor waiting area
maintain organization's Lost and Found
Limited additional administrative and community engagement tasks as assigned
May be asked to assist in the coordination of site wide team member meetings, events and/or activities

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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