Receptionist Bilingual Spanish

Carlsbad, CA, USA|

Job Overview

Compensation

Hourly

Range $16.50 - $21.00

Benefits

Two weeks of vacation

Fifty-six hours of sick time

Fifteen paid holidays

Medical

Dental

vision coverage

term and whole life insurance

accidental death and dismemberment insurance

Short- and long-term disability

Flexible spending account

401(k) retirement program

stock purchase program

Tuition Reimbursement

Employee assistance program

legal program

Direct Deposit

Theme park and attraction discounts

Job Description

BI Incorporated is a well-established company that has been operating since 2004, providing essential services to the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), and Enforcement and Removal Operations (ERO). The company manages the Intensive Supervision Appearance Program (ISAP), which plays a critical role in immigration enforcement by offering intensive supervision of individuals involved in immigration proceedings. ISAP combines comprehensive case management with advanced supervision technology to ensure positive outcomes. Additionally, BI Incorporated partners with numerous community-based organizations to offer vital assistance with participants' basic life needs. Due to its consistent success and expanding scope, ISAP continues to grow, serving an increasing number of participants each year.

The role of Administrative Assistant within BI Incorporated involves providing vital clerical and administrative support to the ISAP office. This position requires working in a typical office environment with occasional local travel. The Administrative Assistant will greet and communicate with program participants, community visitors, agency personnel, and general visitors to ensure smooth operations. Essential responsibilities include checking in program participants for office visits, answering phones, directing calls appropriately, performing data entry to maintain participant case records on the computer system, and managing files and documentation. The role also involves supporting the Program Manager and Case Specialists with case coordination, communications with contracting agencies, and routine clerical tasks. This position requires strong organizational skills, attention to detail, and the ability to interact tactfully and effectively with a wide variety of people, including multi-cultural contacts.

BI Incorporated values its employees and offers a competitive compensation package alongside a comprehensive range of benefits. These include vacation time, sick leave, paid holidays, medical, dental and vision coverage, various insurance options, retirement programs, tuition reimbursement, and employee assistance programs among others. The company prides itself on promoting from within, offering employees the opportunity to advance their careers or transfer to different facilities and divisions. The Administrative Assistant role is ideal for candidates who are detail-oriented, culturally sensitive, possess good communication skills, and are comfortable working within a technology-driven office environment. This position offers a rewarding career path within a growing and impactful organization dedicated to public service and community support.

Job Requirements

High school diploma or GED
At least two years of work experience in a similar position including experience working with multi-cultural contacts preferred
United States citizenship required
Must have lived in the United States three of the last five years (military and study abroad accepted)
Bilingual Spanish required
Good computer skills
Effective communication skills with internal and external contacts
Good interpersonal skills
Ability to deal tactfully with the public
Sound judgment and even temperament
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies
Ability to deal with multi-cultural contacts with sensitivity
Good organizational skills
Attention to detail
Working knowledge of Microsoft Word, Excel and Outlook
Ability to work with computers and necessary software typically used by the department

Job Qualifications

High school diploma or GED
At least two years of work experience in a similar position including experience working with multi-cultural contacts preferred
Effective communication skills with internal and external contacts
Good interpersonal skills
Sound judgment and even temperament
Ability to maintain self-control in stressful situations such as interpersonal confrontations or emergencies
Ability to deal with multi-cultural contacts with sensitivity
Good organizational skills
Attention to detail
Working knowledge of Microsoft Word, Excel and Outlook
Ability to work with computers and necessary software typically used by the department

Job Duties

Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors
Ensures that program participants are properly checked in for office visits
Answers the phones and directs calls appropriately
Maintains program participant case records on the computer system by performing data entry
Maintains files and other related documentation
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks
Coordinates transportation services for program participants
Performs other duties as assigned