RECEPTIONIST, BILINGUAL SPANISH

Sacramento, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Two weeks of vacation

Fifty-six hours of sick time

Fifteen paid holidays

Medical Coverage

dental coverage

vision coverage

term and whole life insurance

accidental death and dismemberment insurance

Short- and long-term disability

Flexible spending account

401(k) retirement program

stock purchase program

Tuition Reimbursement

Employee assistance program

legal program

Direct Deposit

Theme park and attraction discounts

Job Description

BI Incorporated is a well-established company that has been operating since 2004, providing critical services to federal agencies, specifically the Department of Homeland Security (DHS) and U.S. Immigration and Customs Enforcement (ICE). One of the company's key programs, the Intensive Supervision Appearance Program (ISAP), plays a vital role in supervising individuals involved in immigration proceedings. ISAP combines comprehensive case management with advanced supervision technology to ensure positive outcomes for program participants. The company collaborates with a broad network of community-based partners to support participants' basic life needs, demonstrating BI Incorporated's commitment to holistic and humane service delivery. Over the years, ISAP has proven its effectiveness and continues to grow, reflecting BI Incorporated’s commitment to adaptive, high-quality services tailored to federal requirements. BI Incorporated values stability, growth, and professional development for its employees, offering opportunities to advance within the company across different divisions and facilities.

The role of Administrative Assistant at BI Incorporated’s ISAP office offers a unique opportunity to be part of this impactful program. This position is crucial to the smooth functioning of the office, providing comprehensive administrative and clerical support to the ISAP team. The Administrative Assistant is the frontline representative, greeting program participants, community visitors, agency personnel, and general visitors with professionalism and courtesy. The role involves a variety of responsibilities, including managing participant check-ins, handling multi-line phone systems, maintaining accurate case records, and assisting with coordination of transportation and communication with contracting agencies. This position demands strong organizational skills, attention to detail, and the ability to handle sensitive interactions with diverse individuals tactfully and respectfully. It is ideal for candidates who enjoy working in high-stakes environments requiring discretion, sound judgment, and a calm demeanor. The role also requires computer proficiency with Microsoft Office applications and data entry skills.

BI Incorporated values the hard work and dedication of its employees and compensates them with a competitive salary and a comprehensive benefits package. The company fosters a supportive work environment where employees can learn, grow, and contribute to meaningful work that positively impacts communities and federal agencies alike. This Administrative Assistant position offers not only a stable and rewarding employment experience but also the chance to contribute directly to an important public service program. BI Incorporated provides its employees with respect, resources, and opportunities for career advancement in a diverse and inclusive workplace.

Job Requirements

High school diploma or GED
At least two years of work experience in a similar position
United States citizenship required
Must live in the United States three of the last five years (military and study abroad accepted)
Bilingual English/Spanish required
Good computer skills
Effective communication skills with internal and external contacts
Good interpersonal skills
Ability to deal tactfully with the public
Sound judgment and even temperament
Ability to maintain self-control in stressful situations
Ability to deal with multi-cultural contacts with sensitivity
Good organizational skills
Attention to detail
Working knowledge of Microsoft Word, Excel and Outlook
Ability to work with computers and necessary software typically used by the department

Job Qualifications

High school diploma or GED
At least two years of work experience in a similar position, including experience working with multi-cultural contacts preferred
Bilingual English/Spanish required
Good computer skills
Effective communication skills with internal and external contacts
Good interpersonal skills
Ability to deal tactfully with the public
Sound judgment and even temperament
Ability to maintain self-control in stressful situations
Ability to deal with multi-cultural contacts with sensitivity
Good organizational skills
Attention to detail
Working knowledge of Microsoft Word, Excel and Outlook
Ability to work with computers and necessary software typically used by the department

Job Duties

Greets and communicates with ISAP program participants, community visitors, agency personnel and general visitors
Ensures that program participants are properly checked in for office visits
Answers the phones and directs calls appropriately
Maintains program participant case records on the computer system by performing data entry
Maintains files and other related documentation
Assists the Program Manager and Case Specialists with case coordination, communication with the contracting agency and routine clerical tasks
Coordinates transportation services for program participants
Performs other duties as assigned