Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and development programs
employee wellness initiatives
Job Description
Resorts World Las Vegas is a premier luxury resort and casino located on the famous Las Vegas Strip, noted for its opulent design, world-class amenities, and exceptional guest experiences. This expansive entertainment destination blends cutting-edge technology with unparalleled service to provide visitors with a luxurious and memorable stay. Catering to guests from all over the globe, Resorts World Las Vegas features a variety of fine dining options, exclusive shopping experiences, and an extensive array of spa and wellness services, making it a standout establishment in the hospitality and entertainment industries.
As a Spa Receptionist at Resorts World Las Vegas, you will be an integral part of the resort’s commitment to providing top-tier guest service in a high-end environment. This role demands an upbeat, positive demeanor with a focus on exceeding guest expectations. As the initial point of contact for guests entering the spa facility, your responsibility extends beyond routine check-ins; you will actively engage with guests to create a welcoming atmosphere that reflects the luxury brand of Resorts World. You will provide essential information about spa services, local attractions, and resort amenities to enhance the overall guest experience.
Your duties will involve managing spa appointments efficiently, processing payments accurately, maintaining the cleanliness and upkeep of the spa and fitness center, and actively participating in training sessions to keep your skills and knowledge up to date. Proficiency in handling multiple tasks simultaneously, such as operating the spa booking system and answering phone lines, is essential. You will be expected to embody professionalism through elegant language, polished appearance, and excellent customer service skills. Emphasizing attention to detail, you will ensure all guest reservations and requests are accurately captured and fulfilled.
Working with Resorts World Las Vegas requires flexibility, including availability for varied shifts such as nights, weekends, and holidays, and the ability to work in a fast-paced environment. Additionally, you will uphold the company’s core values and operational standards strictly, supporting a culture where every team member acts as an ambassador for safety, security, cleanliness, and superior guest experience. The role also requires you to maintain any necessary licensing and adhere to departmental policies.
In this position, you not only represent the spa but contribute significantly to the resort's reputation for excellence in guest services. With Resorts World’s status as a leader in the luxury resort market, this opportunity offers career growth and development within a dynamic and sprawling hospitality environment. Joining the team means you commit to providing outstanding service that aligns with the resort’s ethos of holistic guest care, security vigilance, and operational cleanliness, ensuring every visitor feels valued and well cared for throughout their visit.
As a Spa Receptionist at Resorts World Las Vegas, you will be an integral part of the resort’s commitment to providing top-tier guest service in a high-end environment. This role demands an upbeat, positive demeanor with a focus on exceeding guest expectations. As the initial point of contact for guests entering the spa facility, your responsibility extends beyond routine check-ins; you will actively engage with guests to create a welcoming atmosphere that reflects the luxury brand of Resorts World. You will provide essential information about spa services, local attractions, and resort amenities to enhance the overall guest experience.
Your duties will involve managing spa appointments efficiently, processing payments accurately, maintaining the cleanliness and upkeep of the spa and fitness center, and actively participating in training sessions to keep your skills and knowledge up to date. Proficiency in handling multiple tasks simultaneously, such as operating the spa booking system and answering phone lines, is essential. You will be expected to embody professionalism through elegant language, polished appearance, and excellent customer service skills. Emphasizing attention to detail, you will ensure all guest reservations and requests are accurately captured and fulfilled.
Working with Resorts World Las Vegas requires flexibility, including availability for varied shifts such as nights, weekends, and holidays, and the ability to work in a fast-paced environment. Additionally, you will uphold the company’s core values and operational standards strictly, supporting a culture where every team member acts as an ambassador for safety, security, cleanliness, and superior guest experience. The role also requires you to maintain any necessary licensing and adhere to departmental policies.
In this position, you not only represent the spa but contribute significantly to the resort's reputation for excellence in guest services. With Resorts World’s status as a leader in the luxury resort market, this opportunity offers career growth and development within a dynamic and sprawling hospitality environment. Joining the team means you commit to providing outstanding service that aligns with the resort’s ethos of holistic guest care, security vigilance, and operational cleanliness, ensuring every visitor feels valued and well cared for throughout their visit.
Job Requirements
- At least 18 years of age
- High school diploma or equivalent
- Minimum six months of customer service experience
- Proof of eligibility to work in the United States
Job Qualifications
- Ability to multi-task, to engage with guests and also operate the spa booking system and phone lines
- Ability to effectively communicate in English
- Polished appearance and demeanor
- Excellent customer service skills
- Must be able to work in a fast-paced environment
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures
- Ability to work in a standing position for over 50% of the scheduled shift
- Attention to detail to ensure all information is confirmed for guest reservations
- Knowledge of spa services and amenities to assist with any guest questions or requests
- Experience working as a Spa Receptionist
- Working knowledge of spa booking system(s)
- Working knowledge of Opera and/or HotSOS
- Previous experience in a large, luxury resort setting
Job Duties
- Welcome and interact with guests as they call, enter and exit the facility
- Check-in guests and notify team members of guest arrival
- Provide a luxury experience while engaging conversations with guests and team members
- Provide basic knowledge of attractions/restaurants in the Las Vegas area and provided by Resorts World Las Vegas
- Maintain up-to-date knowledge of facility products, features and amenities
- Schedule all spa appointments and provide guest information on available products and services
- Process payments for guest services ordered from the spa
- Ensure all areas of the spa and fitness center are kept clean and well maintained
- Attend and participate in support training and staff meetings
- Obtain and maintain position-specific licensing
- Ensure all Resorts World core values and property and department standards are implemented and applied
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
- Other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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