Receptionist & Records Processor

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Benefits

Paid Time Off

Health Insurance

Dental Insurance

Retirement Plan

Employee assistance program

Professional development opportunities

Employee wellness programs

Job Description

The hiring organization is a professional healthcare agency dedicated to providing exceptional service and maintaining a secure, efficient administrative environment. This agency prioritizes patient care, operational compliance, and continuous improvement initiatives, ensuring that all aspects of administration support the broader mission of quality healthcare delivery. As a respected entity within the healthcare sector, the agency employs committed professionals who contribute to seamless communication, regulatory compliance, and a welcoming environment for patients, visitors, and staff alike. The agency operates with strict adherence to HIPAA guidelines, reinforcing the importance of confidentiality and security in handling medical records and patient information.

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Job Requirements

High school diploma or equivalent
Six or more months of experience preferred
Excellent verbal communication skills
Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
Maintain acceptable attendance and adhere to scheduled work hours
Working knowledge preferred but not required of Microsoft Office products including Word, Excel, PowerPoint, Access, and Outlook
Other software knowledge preferred but not required including OnBase, TriTech, and Siren
Knowledge of HIPAA laws is helpful

Job Qualifications

High school diploma or equivalent
Six or more months of experience preferred
Excellent verbal communication skills
Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
Maintain acceptable attendance and adhere to scheduled work hours
Working knowledge preferred but not required of Microsoft Office products including Word, Excel, PowerPoint, Access, and Outlook
Other software knowledge preferred but not required including OnBase, TriTech, and Siren
Knowledge of HIPAA laws is helpful

Job Duties

Operate a multi-line switchboard, efficiently answering, directing, and documenting incoming calls
Greet and assist patients, guests, and vendors, verify credentials and issue visitor badges in alignment with security protocols
Provide courteous and effective support to employees, visitors, and callers, ensuring professional front-facing experiences
Manage daily mail flow: collect, sort, distribute, and apply appropriate postage
Sign for special deliveries and promptly notify intended recipients
Coordinate print jobs with Agency partners and vendors
gather quotes and oversee order placement
Maintain copier supplies and report issues
Process medical record and billing requests following HIPAA guidelines
scan and archive requests in secure databases
Respond to patient, attorney, and walk-in inquiries
fulfill legal requests including subpoenas submitted to courts
Communicate daily updates on request handling and any delays to the chain of command
Oversee and improve records management workflows to support regulatory compliance and operational efficiency
Serve as a HIPAA/PHI compliance advisor and contribute to training initiatives
Assist the Safety and HR departments with projects, assessments, new hire onboarding, and Agency-wide events
Participate in Agency improvement teams to support innovation and process refinement
Maintain and distribute the internal phone extension list
Help prepare and maintain safety programs, manuals, and policies

Job Location

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