Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Employee wellness programs
Job Description
This hiring establishment is a healthcare-related agency dedicated to providing excellent support services for medical and administrative operations. The company values professionalism, efficiency, and compliance with regulatory requirements such as HIPAA. As a forefront representative, the agency places strong emphasis on security, visitor management, and maintaining smooth communication flow among staff, patients, and visitors. Their work environment supports innovation and continuous process improvement while promoting employee development and collaboration across various departments, including safety and human resources. The company is committed to offering a safe, respectful, and inclusive workplace, complying fully with equal opportunity guidelines and federal employment laws. This... Show More
Job Requirements
- High school diploma or equivalent
- Six or more months of experience preferred
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
- Maintain acceptable attendance and adhere to scheduled work hours
- Working knowledge preferred but not required of all Microsoft Office products including Word Excel PowerPoint Access and Outlook
- Other software knowledge preferred but not required includes OnBase TriTech and Siren
- Knowledge of HIPAA laws is helpful
Job Qualifications
- High school diploma or equivalent
- Excellent verbal communication skills
- Ability to perceive and distinguish emotions during interactions with people via telephone and respond courteously
- Knowledge of HIPAA laws is helpful
- Working knowledge preferred but not required of all Microsoft Office products including Word Excel PowerPoint Access and Outlook
- Other software knowledge preferred but not required includes OnBase TriTech and Siren
Job Duties
- Operate a multi-line switchboard efficiently answering directing and documenting incoming calls
- Greet and assist patients guests and vendors verify credentials and issue visitor badges in alignment with security protocols
- Provide courteous and effective support to employees visitors and callers ensuring professional front-facing experiences
- Manage daily mail flow collect sort distribute and apply appropriate postage
- Sign for special deliveries and promptly notify intended recipients
- Coordinate print jobs with agency partners and vendors gather quotes and oversee order placement
- Maintain copier supplies and report issues
- Process medical record and billing requests following HIPAA guidelines scan and archive requests in secure databases
- Respond to patient attorney and walk-in inquiries fulfill legal requests including subpoenas submitted to courts
- Communicate daily updates on request handling and any delays to the chain of command
- Oversee and improve records management workflows to support regulatory compliance and operational efficiency
- Serve as a HIPAA/PHI compliance advisor and contribute to training initiatives
- Assist the Safety and HR departments with projects assessments new hire onboarding and agency-wide events
- Participate in agency improvement teams to support innovation and process refinement
- Maintain and distribute the internal phone extension list
- Help prepare and maintain safety programs manuals and policies
Job Location
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