Receptionist and Legal Assistant Case Manager

ADR Services, Inc. is a distinguished private alternative dispute resolution firm specializing in the administration and scheduling of mediations, arbitrations, and private trials. Serving clients with the support of retired judges and attorneys across California, ADR Services, Inc. is recognized for its commitment to quality and professionalism. Headquartered in Los Angeles, the company maintains additional offices in strategic locations including Orange County, San Diego, Oakland, San Jose, and San Francisco. As a leader in the dispute resolution industry, the firm prides itself on deploying some of the most highly skilled mediators and arbitrators, ensuring exceptional service standards to its diverse client base.\n\nThis job posting is for a full-time Receptionist and Assistant Case Manager position based in San Francisco. This role requires the employee to be physically present in the office every day, reflecting the company's emphasis on in-person collaboration and client interaction. Working hours run from Monday through Friday, 8:00 a.m. to 5:00 p.m., with a fixed annual salary of $65,000, equivalent to an hourly rate of $31.25. This salary is non-negotiable, underscoring the company’s commitment to consistent and fair compensation.\n\nThe Receptionist and Assistant Case Manager functions as the initial point of contact and a vital operational hub within the firm. In this dual role, approximately 60% of the work focuses on front desk responsibilities, including warmly welcoming clients, managing a busy telephone system, assisting with conference room logistics, and maintaining a pristine, inviting office atmosphere. The other 40% involves legal support duties, working closely with Case Managers to manage case files, draft and distribute hearing notices and billing statements, perform conflict checks, and maintain client databases with high data integrity. This position requires the ability to perform under pressure, with no downtime, demonstrating excellent customer service skills and a proactive, team-oriented approach. Meticulous attention to detail, superb organizational abilities, and a professional demeanor sensitive to confidential matters are essential to success in this fast-paced role. The role also includes varied administrative tasks and special projects, demanding flexibility, problem-solving capability, and an enthusiastic, can-do attitude. This is a critical position in supporting the firm’s operations and enhancing client satisfaction through exceptional service and efficient office management.