Receptionist / Administrative Assistant - BT Army Post

Bankers Trust is a highly respected financial institution renowned for fostering an inclusive and community-oriented culture. Recognized for its exemplary workplace environment, the bank has earned various accolades including being named a "Best Place for Working Parents" and receiving multiple Inclusion Awards from the Greater Des Moines Partnership. The organization is also recognized for its commitment to social responsibility, having been acknowledged as one of the "Best Businesses Supporting Local Charity." Through consistent employee engagement and a focus on employee development, Bankers Trust creates a supportive and rewarding workplace that balances the needs of its employees with those of the community it serves.\n\nThe role of Retail Receptionist/Admin Assistant at Bankers Trust is a part-time casual position averaging 20 hours per week. This dynamic role is crucial in managing front-line interactions at the bank’s retail branches, providing excellent customer service and administrative support. As the first point of contact for clients and visitors, the Retail Receptionist/Admin Assistant ensures a welcoming and efficient experience by greeting guests, answering inquiries, and directing clients to the appropriate department personnel. The position requires a blend of interpersonal skills, administrative competence, and financial knowledge. Responsibilities include answering phones, taking messages, sorting and distributing mail, and occasionally backing up consumer services representatives or the call center. The role also involves routine banking tasks such as preparing client check orders, processing address and phone number changes, issuing cards, and notarizing documents.\n\nAdditionally, the Retail Receptionist/Admin Assistant will support branch operations by maintaining security procedures, assisting with safe deposit boxes, coordinating workflow, troubleshooting digital banking issues, and facilitating transactional disputes. The position demands a professional demeanor, adaptability to varied tasks, and the ability to handle sensitive financial operations efficiently. This role offers a unique opportunity to work in a team-focused environment within a reputable bank, where each day brings diverse responsibilities and the chance to enhance one’s knowledge of banking products and services. The hiring salary range is $20.00 to $23.00 per hour, with the possibility of participating in annual bonus programs and other incentives. The position requires onsite presence, with a work schedule that may include Saturday mornings to accommodate branch needs.