Receptionist / Administrative Assistant - BT Army Post

Bankers Trust is a well-established financial institution known for its strong community focus and dedication to creating a premier workplace environment for its employees. The company has a notable reputation for fostering an inclusive culture where team members feel valued and engaged. Bankers Trust’s dedication to employee satisfaction is reflected in their consistently high results in employee engagement surveys conducted biennially. The bank has also received multiple recognitions, underlining its commitment to corporate social responsibility and inclusivity. These accolades include being named a "Best Place for Working Parents®," winning the Greater Des Moines Partnership’s Inclusion Award four times, and being voted one of the "Best Businesses Supporting Local Charity" by readers of the Business Record.

Bankers Trust operates as a community-centered banking institution that prioritizes meaningful work, community engagement, competitive benefits, and employee development. As part of their ongoing efforts to provide exceptional customer service and maintain operational excellence, they are seeking a Retail Receptionist/Admin Assistant to join their retail banking team on a part-time casual basis, averaging 20 hours per week. This role will be onsite, offering a hybrid eligibility but with an expectation to work primarily at the branch location. The position provides a vital frontline role in greeting clients and visitors, directing them effectively, and supporting retail branch operations. Pay for this position ranges from $20.00 to $23.00 per hour, with eligibility for participation in the company’s annual bonus program and potential additional incentives or commissions.

The Retail Receptionist/Admin Assistant role is multifaceted and requires a friendly yet professional demeanor, strong organizational skills, and the ability to manage various administrative and customer service duties simultaneously. Key duties include welcoming visitors in person and over the phone, managing security procedures such as issuing visitor badges, and supporting compliance activities. Moreover, this position entails assisting customers with product information and service referrals, handling daily administrative tasks like sorting mail, preparing client orders, and maintaining logs. The role also supports branch events, team workflows, and occasionally backs up Consumer Services Representatives (CSRs) and the Call Center by managing transactional and customer service inquiries.

Candidates should expect a dynamic work environment where flexibility and teamwork are important as the receptionist/admin assistant may undertake additional responsibilities such as scheduling meetings, assisting with branch audits, and supporting multiple departments within the branch. Bankers Trust values candidates who are proactive, have excellent customer interaction skills, and demonstrate the ability to work effectively under pressure while maintaining a high level of service and compliance. This position is ideal for individuals who enjoy engagement in a community-focused banking setting and who aspire to develop their skills in the financial services industry while contributing positively to the bank’s success.