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Receptionist / Administrative Assistant - BT Army Post
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $16.00 - $20.25
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Development Programs
Employee Discounts
community engagement programs
Job Description
Bankers Trust is a well-established financial institution known for its strong community focus and dedication to creating a premier workplace environment for its employees. The company has a notable reputation for fostering an inclusive culture where team members feel valued and engaged. Bankers Trust’s dedication to employee satisfaction is reflected in their consistently high results in employee engagement surveys conducted biennially. The bank has also received multiple recognitions, underlining its commitment to corporate social responsibility and inclusivity. These accolades include being named a "Best Place for Working Parents®," winning the Greater Des Moines Partnership’s Inclusion Award four times, and being... Show More
Job Requirements
- High school diploma or GED preferred
- At least one year of experience in a customer service-oriented environment required
- Notary Public required or must be obtained within 60 days of hire
- Experience scheduling meetings and updating calendars desired
- Prior experience as a receptionist or in an office environment preferred
- Ability to contribute positively as part of a team
- Knowledge of bank deposit products and policies preferred
- Basic knowledge of digital banking, bank loans, trust and investment products preferred
- Ability to deal effectively with customers and employees at all levels
- Demonstrated sales abilities
- Account balancing skills
- Flexibility regarding scheduling
- Friendly and professional demeanor with strong customer relationship skills
- Ability to handle confrontational situations professionally and work well under pressure
- Ability to make quick decisions regarding transactions balancing service satisfaction and bank risk
- Ability to work cohesively in a team environment
- Ability to use electronic resources
Job Qualifications
- High school diploma or GED preferred
- At least one year of experience in a customer service-oriented environment required
- Notary Public certification required or must be obtained within 60 days of hire
- Experience scheduling meetings and updating calendars desired
- Prior receptionist or office environment experience preferred
- Knowledge of bank deposit products and policies preferred
- Basic knowledge of digital banking, loans, trust and investment products preferred
- Strong customer relationship building skills
- Demonstrated sales abilities
- Ability to handle confrontational situations professionally
- Account balancing skills
- Flexibility regarding scheduling
- Ability to work well in a team environment
- Ability to use electronic resources
Job Duties
- Welcomes visitors by greeting them in person or on the telephone and answering or referring inquiries to appropriate personnel
- Maintains security by following procedures, monitoring logs, issuing visitor badges, assisting with dual control and completing compliance tests
- Directs visitors to the correct area by understanding the bank's different divisions, products and services
- Identifies needs and utilizes product knowledge to recommend product solutions and offer referrals to investment teams
- Maintains a safe and clean reception area by complying with procedures and monitoring sensitive material disposal
- Performs daily administrative tasks including preparing client check orders, sorting mail, processing address changes, issuing debit and gift cards, notarizing documents and printing statements
- Assists with duties related to safe deposit boxes such as closing boxes, completing audits and following procedures
- Assists in coordinating workflow and supports troubleshooting for digital banking and transactional disputes
- Adheres to customer service and sales ethics standards
- Orders and monitors supplies and coordinates vendor services
- Supports branch reporting and events and manages correspondence and scheduling
- Acts as backup for Consumer Services Representative platform and Call Center
- Provides support to other branch departments with package handling and filing
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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