Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $20.00
Work Schedule
Standard Hours
Benefits
competitive salary
comprehensive benefits
recognition programs
Public Service Loan Forgiveness eligibility
Job Description
Big Bend Hospice (BBH) is a well-established and compassionate hospice care provider, proudly serving the Big Bend region for over 40 years. BBH is deeply rooted in its mission to provide compassionate, patient-centered care to individuals and families facing end-of-life challenges. Guided by core values such as respect, excellence, integrity, accountability, and compassion, BBH has earned its reputation as the 'Hometown Hospice'—a trusted resource and partner for the community's healthcare and support needs.
BBH’s commitment extends beyond just medical care; it also focuses on emotional, spiritual, and psychosocial support, ensuring that every patient and their family receives holistic care in a dignified and respectful manner. The organization is known not only for its high standards of care but also for its strong community presence, engagement, and support programs designed to ease the challenges of hospice care. As a non-profit organization, BBH reinvests in the community, fostering a supportive environment where patients and their families feel truly valued and cared for.
We are currently seeking an Administrative Services Coordinator to join our dedicated team. This full-time role is integral to the smooth operation of BBH’s administrative functions and serves as the welcoming face and voice of the organization. The Administrative Services Coordinator acts as the first point of contact for patients, visitors, and callers, playing a crucial role in shaping the first impressions of BBH.
This position requires a professional who is highly organized, personable, and customer-focused, capable of multitasking efficiently in a fast-paced healthcare environment. The ideal candidate will have strong communication skills and the ability to manage multiple administrative tasks simultaneously. Responsibilities include greeting visitors, managing multi-line phone systems, routing calls, handling mail and deliveries, supporting front desk coverage, and assisting with various office coordination duties.
Additionally, the Administrative Services Coordinator has vital responsibilities such as maintaining front desk procedures, training new and PRN reception staff, and handling sensitive information with the utmost confidentiality. This role contributes significantly to fostering a warm, welcoming, and organized environment that enhances the overall experience for patients, families, and staff. The position typically involves working Monday through Friday during standard business hours, from 8:00 AM to 5:00 PM, with flexibility based on organizational needs.
By joining Big Bend Hospice as an Administrative Services Coordinator, you become part of a compassionate team committed to delivering excellent hospice care and support. This position offers a rewarding career opportunity where you can help make a meaningful difference every day by ensuring a professional and compassionate first point of contact for all BBH stakeholders.
BBH’s commitment extends beyond just medical care; it also focuses on emotional, spiritual, and psychosocial support, ensuring that every patient and their family receives holistic care in a dignified and respectful manner. The organization is known not only for its high standards of care but also for its strong community presence, engagement, and support programs designed to ease the challenges of hospice care. As a non-profit organization, BBH reinvests in the community, fostering a supportive environment where patients and their families feel truly valued and cared for.
We are currently seeking an Administrative Services Coordinator to join our dedicated team. This full-time role is integral to the smooth operation of BBH’s administrative functions and serves as the welcoming face and voice of the organization. The Administrative Services Coordinator acts as the first point of contact for patients, visitors, and callers, playing a crucial role in shaping the first impressions of BBH.
This position requires a professional who is highly organized, personable, and customer-focused, capable of multitasking efficiently in a fast-paced healthcare environment. The ideal candidate will have strong communication skills and the ability to manage multiple administrative tasks simultaneously. Responsibilities include greeting visitors, managing multi-line phone systems, routing calls, handling mail and deliveries, supporting front desk coverage, and assisting with various office coordination duties.
Additionally, the Administrative Services Coordinator has vital responsibilities such as maintaining front desk procedures, training new and PRN reception staff, and handling sensitive information with the utmost confidentiality. This role contributes significantly to fostering a warm, welcoming, and organized environment that enhances the overall experience for patients, families, and staff. The position typically involves working Monday through Friday during standard business hours, from 8:00 AM to 5:00 PM, with flexibility based on organizational needs.
By joining Big Bend Hospice as an Administrative Services Coordinator, you become part of a compassionate team committed to delivering excellent hospice care and support. This position offers a rewarding career opportunity where you can help make a meaningful difference every day by ensuring a professional and compassionate first point of contact for all BBH stakeholders.
Job Requirements
- High school diploma or equivalent
- prior office, administrative, or clerical experience preferred
- previous experience in a healthcare environment preferred
- proficient computer skills required
- commitment to Big Bend Hospice’s core values: respect, excellence, integrity, accountability, and compassion
Job Qualifications
- High school diploma or equivalent
- prior office, administrative, or clerical experience preferred
- previous experience in a healthcare environment preferred
- proficient computer skills
- excellent verbal and written communication skills
- strong customer service and interpersonal skills
- strong organizational skills and attention to detail
- ability to multitask and prioritize in a fast-paced environment
- strong problem-solving and critical thinking abilities
- ability to maintain professionalism, integrity, and confidentiality
- proficiency in Microsoft Office and related systems
Job Duties
- Serve as the first point of contact by answering incoming calls and greeting visitors in a courteous and professional manner
- operate a multi-line phone system, accurately routing calls and taking messages as needed
- provide coverage for front desk operations during lunches, breaks, and staff absences
- respond to general inquiries from patients, families, visitors, and staff
- monitor and maintain the front lobby to ensure a welcoming and organized environment
- process incoming and outgoing mail, deliveries, and communications
- maintain records of front desk donations, including monetary and in-kind contributions
- assist with administrative support tasks to ensure efficient office operations
- train PRN and new reception staff and maintain the front desk procedures manual
- maintain confidentiality and handle sensitive information with professionalism
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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