Receptionist

WellNow Urgent Care is a leading healthcare provider with a focus on delivering high-quality urgent care services across multiple states including New York, Illinois, Indiana, Michigan, and Pennsylvania. With more than 150 locations, WellNow is rapidly expanding, creating abundant opportunities for both patients and employees. The company is recognized for its commitment to cultivating a supportive and meaningful work environment where employees can grow professionally. WellNow emphasizes investment in its colleagues through competitive salaries, comprehensive benefits, and numerous continuing education options, making it an attractive employer within the urgent care and healthcare industry.

WellNow Urgent Care is currently seeking motivated and dedicated Front Desk Associates to join their team. This role is a key component of the patient experience, requiring exceptional customer service skills, organizational abilities, and the capacity to manage multiple responsibilities efficiently. The position offers a starting wage of $17 per hour, competitive with industry standards, along with a comprehensive benefits package designed to support employee well-being and career development. Employees will enjoy benefits such as parental leave, medical, vision, and prescription drug coverage, access to flexible spending accounts, and a 401(k) plan with company matching contributions, all aimed at promoting long-term financial security and health.

In this role, Front Desk Associates will be the first point of contact for patients visiting WellNow Urgent Care centers. Key responsibilities include greeting and registering patients, managing phone triage, handling payments, and maintaining accurate records through activities like printing, scanning, and faxing reports. Employees in this capacity are expected to demonstrate exceptional communication and multitasking skills to ensure patients receive timely and professional service.

WellNow’s continuous expansion also presents career growth opportunities, allowing Front Desk Associates to transfer among the various locations across multiple states or to pursue upward mobility within the company. The work environment promotes professionalism and comfort, with employees provided with scrubs and access to free urgent care visits for themselves and immediate family members. Performance-driven bonuses are also available monthly, incentivizing productivity and dedication.

This position may require up to 25% travel, reflecting the dynamic nature of staffing across different WellNow facilities and events. The ideal candidates will hold at least a high school diploma or equivalent, with a preference for those with an associate degree. A strong ability to manage high call volumes and a genuine desire to exceed customer service expectations are essential. WellNow is an equal opportunity employer, welcoming applications from diverse candidates to join their collaborative healthcare team.