Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
The YMCA of Metro Atlanta is one of the oldest and most essential non-profit organizations serving the Atlanta community. As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, the YMCA plays a pivotal role in positively impacting lives across Georgia. Their mission is grounded in offering equal opportunities to all, particularly children, to help them reach their full potential. Each year, the organization provides high-quality literacy and STEAM-infused learning to more than 3,000 children, ages 6 weeks through Pre-K. Additionally, they support 58,000 youth and teens with access to sports, aquatics, camps, leadership programs, and employment opportunities. The YMCA also offers more than 200,000 members programs and facilities to maintain wellness and build connections, and engages over 25,000 volunteers and donors who share in the commitment to community support.
The Front Desk Receptionist role at the YMCA of Metro Atlanta's Collins Early Learning Center is crucial in embodying the organization's commitment to unparalleled service and community engagement. This position requires an individual dedicated to ensuring that all visitors, staff, and members are greeted warmly and assisted efficiently. The receptionist is the first point of contact, responsible for managing visitor access, answering and directing calls, coordinating room reservations, and maintaining safety and security awareness at the facility. The role also supports the day-to-day operations by managing office inventory, handling mail services, and assisting in program activities such as the Summer Enrichment Program. This position demands strong organizational and communication skills, an ability to multitask, and a genuine commitment to customer service and hospitality. Safety protocols, emergency response actions, and maintaining cleanliness in the work environment are integral aspects of the role.
Working at the YMCA provides an opportunity to be part of a culture of excellence, where values such as caring, honesty, respect, and responsibility are lived every day. Employment with the YMCA of Metropolitan Atlanta includes an excellent benefits package and career development opportunities. The organization fosters an inclusive workplace that promotes diversity and equal opportunity. The Front Desk Receptionist position is ideal for someone passionate about supporting community-focused initiatives and has a background in office administration or customer service. Candidates will undergo a thorough background check and must be legally eligible to work in the United States without sponsorship. The role offers a dynamic and supportive work environment that encourages professional growth and service to the community.
The Front Desk Receptionist role at the YMCA of Metro Atlanta's Collins Early Learning Center is crucial in embodying the organization's commitment to unparalleled service and community engagement. This position requires an individual dedicated to ensuring that all visitors, staff, and members are greeted warmly and assisted efficiently. The receptionist is the first point of contact, responsible for managing visitor access, answering and directing calls, coordinating room reservations, and maintaining safety and security awareness at the facility. The role also supports the day-to-day operations by managing office inventory, handling mail services, and assisting in program activities such as the Summer Enrichment Program. This position demands strong organizational and communication skills, an ability to multitask, and a genuine commitment to customer service and hospitality. Safety protocols, emergency response actions, and maintaining cleanliness in the work environment are integral aspects of the role.
Working at the YMCA provides an opportunity to be part of a culture of excellence, where values such as caring, honesty, respect, and responsibility are lived every day. Employment with the YMCA of Metropolitan Atlanta includes an excellent benefits package and career development opportunities. The organization fosters an inclusive workplace that promotes diversity and equal opportunity. The Front Desk Receptionist position is ideal for someone passionate about supporting community-focused initiatives and has a background in office administration or customer service. Candidates will undergo a thorough background check and must be legally eligible to work in the United States without sponsorship. The role offers a dynamic and supportive work environment that encourages professional growth and service to the community.
Job Requirements
- High school diploma or GED
- 1+ years of business experience in an office setting
- Working knowledge of computers including MS Word, MS Excel, and database management
- Demonstrates excellent customer service, communication, and time management skills
- Excellent interpersonal, written, and verbal communication skills
- Ability to handle multiple tasks, work independently, problem solve and possess effective time management skills
- Strong customer service skills and personal commitment to service and hospitality
- Knowledge of administrative and clerical procedures
- Strong keyboard skills
- Must be at least 21 years of age
- CPR within 30 days of employment and maintain throughout employment
- Ability to pass a pre-employment background check including criminal record check, drug screening, motor vehicle record, and reference check according to company policy
- Must be legally eligible to work in the US without current or future sponsorship
Job Qualifications
- High school diploma or GED
- 1+ years of business experience in an office setting
- Working knowledge of computers including MS Word, MS Excel, and database management
- Excellent interpersonal, written, and verbal communication skills
- Ability to handle multiple tasks and work independently
- Strong customer service and hospitality commitment
- Knowledge of administrative and clerical procedures
- Strong keyboard skills
- Must be at least 21 years of age
- CPR certification within 30 days of employment and maintained throughout employment
- Associate degree in business or related field preferred
- Experience with Avaya phone system preferred
- Bilingual language fluency preferred
Job Duties
- Greet visitors and assist with contact person or meeting room
- Screen and direct all calls to appropriate contact
- Monitor visitor access and maintain security awareness
- Manage room reservations and cleanliness
- Manage parking validations and sign-in
- Maintain break room including coffee machine
- Monitor emergency response system
- Respond to emergency situations in a timely manner
- Follow safety procedures and maintain a safe work environment
- Maintain daily logs, records, and forms such as staff attendance sheets
- Answer telephone, record messages, and direct calls
- Record sign-in and sign-out logs for tracking
- Receive and distribute incoming and outgoing mail
- Order and maintain inventory of office and kitchen supplies
- Prepare agendas, information packets, and other materials
- Maintain cleanliness of workroom and office equipment
- Assist with Summer Enrichment Program
- Draft letters, memoranda, budgets, and reports as assigned
- Plan and implement office systems and equipment procurement
- Assist with meetings and workshops, including reservations and refreshments
Job Criteria
Experience
No experience required
Job Location
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