
Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $21.07 - $24.75
Work Schedule
Standard Hours
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Health savings account
Commuter Spending Accounts
401(k) plan with Company Match
Employee assistance program
Employee meal discounts
Paid Time Off
Paid sick leave
Quarterly wellness days
opportunities for growth
Job Description
Din Tai Fung is a globally celebrated, family-owned restaurant brand founded in 1972 and internationally renowned for its iconic Xiao Long Bao. With more than 165 locations across 13 countries including 20 in North America, Din Tai Fung is Michelin-recognized and admired for its uncompromising quality, authentic flavors, and warm, gracious hospitality. Each location delivers an elevated yet inviting cultural dining experience designed to delight guests on any occasion. The company prides itself on its commitment to excellence, innovation, and creating welcoming environments for customers and employees alike. Din Tai Fung maintains a culture centered on teamwork, respect, and growth opportunities, making it a respected employer in the hospitality industry. The Restaurant Support Center located in Pasadena, California, serves as a key hub for the brand's operational support, ensuring that its locations worldwide can maintain the highest standards of service and quality. This center plays an essential role in coordinating support functions such as administration, vendor and restaurant operator relations, and internal events that uphold the company’s reputation for excellence.
About the Role: The Receptionist will serve as the welcoming first face of the Din Tai Fung Restaurant Support Center (RSC) in Pasadena, setting the tone for every guest, candidate, vendor, restaurant operator, and team member who enters the office. This part-time, onsite role operates Monday through Friday from 9:00 AM to 3:00 PM and is ideal for someone personable and detail-oriented who thrives in creating a welcoming experience while keeping a busy office organized and running smoothly. The receptionist is responsible for managing front-desk hospitality with behind-the-scenes coordination that includes greeting and directing visitors, managing mail and deliveries, supporting catering and office events, and helping maintain an organized and efficient workplace. This role requires a blend of strong communication, customer service, and organizational skills, combined with discretion and professionalism. The Receptionist will also act as a brand and culture ambassador for Din Tai Fung, ensuring a positive experience for all who visit. Compensation for this role ranges from $21.07 to $24.75 per hour, depending on prior experience and other factors. Benefits include competitive pay, employer medical contributions, dental and vision insurance, health savings and commuter accounts, 401(k) with company match, wellness programs, paid time off, meal discounts, and growth opportunities. This position offers a unique chance to join a prestigious international restaurant brand while supporting operations in a dynamic and collaborative environment.
About the Role: The Receptionist will serve as the welcoming first face of the Din Tai Fung Restaurant Support Center (RSC) in Pasadena, setting the tone for every guest, candidate, vendor, restaurant operator, and team member who enters the office. This part-time, onsite role operates Monday through Friday from 9:00 AM to 3:00 PM and is ideal for someone personable and detail-oriented who thrives in creating a welcoming experience while keeping a busy office organized and running smoothly. The receptionist is responsible for managing front-desk hospitality with behind-the-scenes coordination that includes greeting and directing visitors, managing mail and deliveries, supporting catering and office events, and helping maintain an organized and efficient workplace. This role requires a blend of strong communication, customer service, and organizational skills, combined with discretion and professionalism. The Receptionist will also act as a brand and culture ambassador for Din Tai Fung, ensuring a positive experience for all who visit. Compensation for this role ranges from $21.07 to $24.75 per hour, depending on prior experience and other factors. Benefits include competitive pay, employer medical contributions, dental and vision insurance, health savings and commuter accounts, 401(k) with company match, wellness programs, paid time off, meal discounts, and growth opportunities. This position offers a unique chance to join a prestigious international restaurant brand while supporting operations in a dynamic and collaborative environment.
Job Requirements
- High school diploma or equivalent
- 2-3 years of receptionist, front desk or administrative experience
- proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and/or MS Word and Excel
- strong organization, communication and customer-service skills
- able to prioritize competing front-desk demands and use sound judgment to determine what comes first
- demonstrated ability to prioritize competing requests and adapt in a fast-paced office environment
- comfortable using workplace chat (Google Chat) and AV/meeting technology
- demonstrated discretion handling confidential and sensitive information
- dependable, personable, and professional in presentation and demeanor
- available onsite, Monday to Friday, 9:00 AM to 3:00 PM
Job Qualifications
- High school diploma or equivalent
- 2-3 years of receptionist, front desk or administrative experience
- proficiency in Google Workspace (Gmail, Calendar, Drive, Docs, Sheets) and/or MS Word and Excel
- strong organization, communication and customer-service skills
- able to prioritize competing front-desk demands and use sound judgment to determine what comes first
- demonstrated ability to prioritize competing requests and adapt in a fast-paced office environment
- comfortable using workplace chat (Google Chat) and AV/meeting technology
- demonstrated discretion handling confidential and sensitive information
- dependable, personable, and professional in presentation and demeanor
- available onsite, Monday to Friday, 9:00 AM to 3:00 PM
Job Duties
- Front desk reception, check-in and visitor experience: greet, sign in and badge all guests, candidates, vendors, operators and team members as first point of contact
- notify hosts of in-person arrivals (workplace chat)
- escort and provide white-glove care to high-priority and C-suite guests
- keep the reception/lobby presentable
- serve as a DTF brand and culture ambassador
- mail, packages and courier coordination: receive, sort and distribute mail and parcels
- schedule and receive couriers
- sign for and secure deliveries
- notify recipients via workplace chat
- facilities and office management: monitor, restock and reorder office and pantry supplies
- coordinate office vendors (cleaning, plants, water, coffee)
- liaise with building/property management and parking for maintenance
- maintain pantry and common areas
- coordinate access setup for new hires/departures with HR
- catering and office event support: plan, order and coordinate catering for office events and meetings
- manage headcounts, setup, catering deliveries and cleanup
- support event logistics
- administrative support (general and EA): data entry, filing, scanning, copying
- onboarding/welcome-material prep
- provide administrative support to the Executive Assistant(s), including delegated and ad hoc tasks as assigned
- help executive meetings start smoothly
- security, safety and confidentiality: serve as the front-desk safety checkpoint and emergency point person
- monitor and control building access
- safeguard confidential visitors, documents and conversations with discretion
Job Criteria
Experience
No experience required
Job Location
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