Receptionist

CenterWell Senior Primary Care, a division of Humana Inc., is a leading healthcare services provider specializing in senior-focused primary care. Located at 3915 Spencer Highway, Pasadena, TX 77504, this establishment is committed to delivering proactive, preventive, and personalized care tailored to the unique health needs of senior patients. CenterWell takes a comprehensive approach by integrating physicians, nurses, behavioral health specialists, and other healthcare professionals to provide compassionate care that addresses the physical, emotional, and social well-being of its patients. As part of Humana, a nationally recognized healthcare company, CenterWell emphasizes whole-person wellness that improves health outcomes by spending more time engaging with each patient than traditional care models. This approach helps identify and manage chronic health conditions, conduct screenings, provide minor injury treatment, and support wellness visits and physical exams. The organization's patient-centered philosophy underpins its reputation as a trusted healthcare partner for seniors seeking customized healthcare solutions.

The Receptionist 1 role at CenterWell Senior Primary Care is an essential position responsible for being the friendly and efficient first point of contact for the clinic. Reporting to the Manager of Clinic/Center Administration, this full-time position requires dedication to customer service excellence and involves a variety of clerical and administrative duties. The receptionist manages multi-line phone systems and ensures that all calls and visitors are attended to promptly and routed correctly. This role involves greeting visitors, issuing visitor passes, maintaining visitor and call logs, and responding to routine inquiries regarding the clinic's operations and contact information. Moreover, the receptionist is tasked with executing important administrative functions such as booking meeting rooms, handling mail and courier packages, and supporting daily operational tasks. As a patient-facing position, this role also includes running the Tuberculosis (TB) screening program, which is critical for the health and safety of patients and staff.

Candidates will benefit from joining a supportive workplace culture that values teamwork, inclusivity, and continuous improvement. The workweek comprises 40 hours, and the salary range for this role is between $41,800 and $50,400 per year with eligibility for bonus incentives based on individual and company performance. Employees receive comprehensive benefits including medical, dental, vision coverage, retirement savings plans, paid time off, parental and caregiver leave, life insurance, and disability benefits. CenterWell promotes work-life balance and personal wellness, encouraging associates to make smart healthcare decisions for themselves and their families.

Joining CenterWell means becoming part of a caring community dedicated to enhancing the lives and well-being of seniors. The organization follows strict non-discrimination policies, ensuring equal employment opportunities regardless of race, color, religion, sex, or other protected characteristics. Candidates interested in this role should have a high school diploma or GED, possess bilingual skills in English and Spanish, and ideally have experience working in healthcare or a customer-service environment such as retail, hospitality, or call centers. Knowledge of medical terminology, EMR systems, and value-based care models are considered advantageous. The role demands a team player mindset with excellent customer service skills, as well as the ability to work under close supervision while adhering to established guidelines and quality standards.

Humana uses HireVue technology for its interview process, enabling candidates to connect conveniently and effectively share their experience. This role offers a unique opportunity to develop meaningful relationships with patients and colleagues while contributing to innovative healthcare delivery for seniors. The receptionist’s role is vital to maintaining a positive patient experience and operational efficiency at CenterWell Senior Primary Care.