Receptionist

Mount Vernon, NY, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Exact $20.76

Benefits

Medical

Dental

Vision

Prescription coverage

Life insurance

long term disability

Employee assistance program

Paid Time Off

401(k) retirement options

Job Description

Sea Mar Community Health Centers is a Federally Qualified Health Center (FQHC) established in 1978 and has a long-standing commitment to providing comprehensive, culturally sensitive health care and social services to diverse communities in Washington State. Specializing in service to Latinos, Sea Mar proudly offers high-quality medical, dental, behavioral health, educational, housing, and nutritional services regardless of race, ethnicity, immigration status, gender, sexual orientation, or ability to pay. The organization operates over 90 clinics and programs, making it one of the leading community health care providers in the region.

This role is for a Front Desk Receptionist position, which plays a critical role as the liaison between the public and the health care facility. This position is hourly with a pay rate of $20.76 and requires working in an environment that mandates COVID-19 and flu vaccinations. The Front Desk Receptionist is responsible for creating a welcoming and efficient first point of contact for patients, ensuring a smooth flow of front desk activities, and exemplifying Sea Mar's mission-driven values. This role requires a detail-oriented individual with strong communication skills and the ability to work collaboratively with clinical teams to enhance patient experience and healthcare delivery.

The Front Desk Receptionist performs essential functions such as answering phones professionally, scheduling and confirming patient appointments accurately, managing patient registrations, and assisting with medical and dental records management. This includes tasks like scanning and sorting documents, managing mail, and ensuring patient account payments are collected efficiently. This position is vital in supporting clinical quality by helping close care gaps and preparing a clean, organized environment for patients and staff.

As a culturally aware and client-centered organization, Sea Mar expects its employees to embody core values such as integrity, empathy, compassion, social justice advocacy, and a commitment to continuous learning and team collaboration. The receptionist must demonstrate excellent organizational skills, troubleshooting abilities for office equipment, and proficiency in word processing, with a typing speed requirement of 35 words per minute. Bilingual English-Spanish skills are preferred, reflecting the community served.

The work environment includes moderate to high noise levels and shared workspace. Physical demands include frequent standing, sitting, typing, repetitive motions, occasional lifting up to 50 pounds, and specific visual acuity requirements. This position offers a fulfilling career opportunity within a dynamic, growing health organization that values diversity and inclusion. Sea Mar provides its employees with an exceptional benefits package that supports their health, well-being, and financial security.

Job Requirements

High school diploma or general education degree (GED) required
Previous experience in a medical and/or dental setting preferred
TB test annually
Pre-hire and annual employee health screening required
Annual influenza vaccine required with exception for approved medical or religious exemption
Employees with exemption must wear a mask during flu season

Job Qualifications

Perform each essential duty satisfactorily
Pass the pre-hire competency test
Pass the 90 day probationary period competency test
Be able to troubleshoot office equipment
Have good organizational skills
Be a detail oriented person
Be able to answer a multi-line telephone system in a professional manner
Have a typing speed of 35 wpm
Word processing skills are desirable
Have good written and verbal skills
Bilingual English/Spanish preferred
Vast knowledge of medical records system is desirable
Ability to add, subtract, multiply, and divide
Be able to effectively utilize a 10 key adding machine

Job Duties

Maintain a clean and healthy work space environment and patient area
Responsible for all daily front desk activities to ensure completion
Answer the telephone and assist callers
Schedule and confirm patient appointments according to the Front Desk Manual
Maintain an average daily registration schedule of 21 patients per provider (MD) and 18 patients per provider (ARNP/PA) or 70 phone calls, depending on role
Assist the medical/dental records department by scanning documents, queuing/indexing, sorting, filing, pulling charts as needed
Distribute and screen all incoming and outgoing mail
Maintain a 100% collection rate by collecting patient’s account payments and balances
Assist patients in filling out patient registration forms
Assist all patients with accessing health care services
Inform patients about other Health Centers and community services
Accurately enter patient demographic information into the practice management system
Demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served
Work as a team with the back office to ensure Clinical Quality Measure gaps are addressed
Work as a team and assist others as needed
Acknowledge each patient’s arrival inside the clinic with a smile
Offer assistance
Address each patient by their last name
Answer each call within 3 rings
Greet patients sincerely and pleasantly on the phone
Never hold calls longer than 2 minutes without checking in
Adhere to schedule and be prepared to provide services by 8am each day
Provide services using AIDET skills at all times
Complete quality care gaps for 100% of patients treated
Provide services to a minimum of ten patients a day
Strongly support Follow My Health enrollment
Close chart notes within 24 hours of service
Support and maintain an average of 21 patient visits per day per MD provider and 18 patient visits per day per ARNP/PA provider