Job Overview

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Compensation

Salary
Range $18.00 - $20.00
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Benefits

birthday PTO
Anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
free meal during shift
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
Medical insurance
Prescription drug insurance
Dental Insurance
Vision Insurance
Basic Term Life/AD&D
401k

Job Description

Dial is a distinguished senior living community dedicated to enriching the lives of its residents through exceptional service and compassionate care. Recognized for its family-like atmosphere, Dial strives to create an environment where staff and residents feel valued and connected. This establishment places a strong emphasis on nurturing a supportive and happy community, where team members can develop their skills by learning from experienced seniors and leadership. Dial is committed to promoting a workplace culture where employees enjoy their roles, take pride in their work, and make meaningful contributions to the lives of the residents they serve.

This position offers evening shifts on Fridays and Saturdays and provides a unique opportunity to become an integral part of Dial's community. The role focuses on delivering outstanding customer service and maintaining a welcoming, safe environment at the front desk. As the first point of contact for residents, guests, and families, the employee will facilitate smooth communication within the community and ensure that all requests and inquiries are handled efficiently. This role is essential in supporting daily operations and contributing to an overall positive experience for everyone involved. The position offers attractive perks such as paid time off for birthdays and anniversaries, tuition assistance, holiday double pay, and immediate PTO accrual starting on day one. Additionally, employees benefit from a referral bonus, free meals during shifts, a loyalty incentive program, employee recognition initiatives, and discounts with major providers like Verizon and AT&T. Financial benefits include a pay advance program, medical and prescription drug insurance encompassing dental and vision coverage, basic term life and accidental death and dismemberment insurance, and participation in a 401k retirement plan.

In this role, employees will enjoy a dynamic work environment where professional growth is encouraged, and every day presents opportunities to positively impact the lives of seniors. Dial values dedication, strong communication skills, and a professional demeanor, and it champions teamwork and a culture of respect and kindness. If you are passionate about customer service and eager to contribute to a caring community, this evening front desk role at Dial provides a fulfilling career path with significant benefits and the chance to make a real difference.

Job Requirements

  • Must be at least 18 years of age
  • Experience in customer service, hospitality, or senior living
  • Basic computer skills, including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Promote teamwork in providing services to residents

Job Qualifications

  • Experience in customer service, hospitality, or senior living
  • Basic computer skills, including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Promote teamwork in providing services to residents
  • Willingness to learn and help others
  • Enjoyment in working with older adults

Job Duties

  • Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident
  • Assist residents and/or families with requests for transportation, reservations, and general information
  • Answer and direct phone calls, take messages, and respond to inquiries
  • Respond to emergency situations and be the point of contact in all emergency situations
  • Monitor lobby and common areas to ensure safety and promote a positive environment
  • Maintain reservations and schedule for guest suites, clubhouse, and private dining
  • Receive mail and packages and ensure they are distributed accurately and timely
  • Update and maintain resident/family emergency list and contact information as changes occur
  • Receive requests for maintenance and housekeeping services
  • Perform administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping
  • Help promote community events and activities to residents and guests
  • Notify supervisor when items need to be ordered, received, and maintain office supply list
  • Maintain confidentiality of resident and community information
  • Report on-the-job injuries to supervisor before the end of the work shift on the day the injury occurs
  • Other duties as assigned

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