Receptionist

Dayton, OH, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Standard Hours

Benefits

weekly pay

Paid Time Off

Company-paid holidays

medical benefits

Flexible work environment

Supportive culture

Recovery friendly workplace

Job Description

Anew is a well-established outpatient behavioral health provider dedicated to supporting individuals who are facing challenges related to mental health and substance use disorders. With a commitment to compassionate care and recovery, Anew offers a supportive environment designed to help clients achieve improved wellness and stability. The organization is recognized for its flexible and supportive culture that promotes growth, work-life balance, and flexibility for all staff members. Anew is proud to be a certified Recovery Friendly Workplace, valuing lived experience and understanding as integral parts of its mission. They foster a fun and engaging work environment with community outreach programs, holiday celebrations, monthly events, and team-building activities that encourage a positive workplace culture. Comprehensive benefits, including weekly pay, paid time off, company-paid holidays, and eligibility for benefits from the start date, make Anew an attractive employer in the behavioral health sector.

The Receptionist position at Anew plays a pivotal role in ensuring efficient and welcoming front desk operations. This full-time role, based at 78 East Franklin Street, Centerville, offers an hourly pay range of 18 to 20 USD and operates Monday through Friday from 8:00 AM to 5:00 PM. The Receptionist is responsible for coordinating and scheduling appointments, verifying insurance, greeting clients, and managing several administrative tasks. Acting as the first point of contact for clients, the Receptionist provides exceptional customer service and works closely with the scheduling team to facilitate smooth client experiences. Duties include answering phone calls, checking clients in and out, maintaining accurate electronic health records, collecting payments, and assisting with billing issues. The role requires excellent interpersonal skills, a strong command of MS Office and electronic health record platforms, and strict adherence to HIPAA regulations. The Receptionist represents the face of Anew Behavioral Health to clients and vendors alike, maintaining professionalism and contributing to the organization's mission of fostering recovery and wellness.

Job Requirements

High school diploma
proficiency in MS Office
experience in appointment scheduling or customer service preferred
ability to utilize electronic health record platforms
understanding of HIPAA compliance
ability to sit for long periods and view computer monitors
ability to lift 20 pounds
must pass all federal and state background checks
full-time availability Monday through Friday 8:00 AM to 5:00 PM

Job Qualifications

Excellent interpersonal skills (verbal and written)
strong organizational skills
proficiency in MS Office
ability to utilize online electronic health record platforms
understanding and compliance with HIPAA regulations
high school diploma required
associate’s degree in healthcare related field preferred
prior experience in appointment scheduling and customer service preferred

Job Duties

Welcomes and greets all clients as they arrive and notifies providers of client arrival
checks client in for appointment and scans all client-completed paperwork/updates to the electronic health record
verifies client insurance and collects co-pay during time of arrival and when scheduling via phone
schedules new clients for intake appointments and provides explanation to client of what to bring, what to expect at first appointment, and collects payment/insurance information
orients client to the space and provides company information such as patient rights information, privacy information, and other required notifications
answers all incoming calls in an efficient, pleasant and professional manner and answer inquiries related to appointments, services, and general information
confirms client’s appointment and updates systems to reflect any changes such as phone number, address, insurance, and other pertinent file information
schedules client’s return appointment and checks client out at end of visit and sends client satisfaction survey after visit
works with clients to address concerns promptly and professionally and resolves client insurance issues impacting treatment
assists in gathering client information to assist billing department in the event of a coding denial
maintains professional relationship with clients and vendors as the face of Anew Behavioral Health for client care experiences
maintains medical records and correspondence files by recording cancellations, rescheduling, and appointments
manages correspondence delivered to worksite
attends all required company education seminars/trainings and participates in team/company meetings
other duties as assigned