Receptionist

Mission Viejo, CA, USA|

Job Overview

Compensation

Hourly

Range $17.00 - $24.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Reimbursement

401k

Paid time to volunteer in your local community

Job Description

PDS Health is a distinguished dental service provider committed to delivering outstanding oral health care and promoting the overall wellbeing of its patients. As a leader in the dental industry, PDS Health prides itself on fostering a culture grounded in respect, inclusion, and professional excellence. The company is dedicated to creating healthier and happier team members while providing exceptional patient care. By embracing a comprehensive approach that integrates clinical expertise, innovative technology, and friendly patient interactions, PDS Health ensures that every patient experience is both positive and effective. The company values diversity and is an equal opportunity employer, emphasizing a workplace environment that supports personal and professional growth.

The role of Receptionist at PDS Health plays a vital part in creating a seamless and welcoming environment that contributes to the Perfect Patient Experience (PPE) and Patients for Life (PFL) initiatives. This position is pivotal in managing patient flow, facilitating communication, and ensuring patients feel comfortable and valued from the moment they enter the office. Receptionists are tasked with modeling the company's culture and values, representing the We Believe Behavioral Framework, and maintaining operational excellence. This role requires exceptional interpersonal skills and a warm, approachable attitude as it involves direct interaction with patients and guests, both in person and by phone.

Receptionists support multiple operational activities such as scheduling appointments to help healthcare providers have a smooth, productive day and managing patient check-in processes efficiently. They must be proficient in the practice management system for patient registration and account management, ensure compliance with company policies and regulatory standards, and maintain confidentiality of patient records. This role includes participating in daily team huddles and meetings, having a clear understanding of how their duties impact business metrics, and upholding the PDS Brand through consistent professional conduct.

This position offers an hourly wage of $17.00 to $24.00 and includes benefits such as medical, dental, and vision insurance, paid time off, tuition reimbursement, 401K, and paid volunteer time. The Receptionist position at PDS Health is an excellent opportunity to develop a rewarding career in the healthcare industry while making a meaningful impact on patient care and office operations.

Job Requirements

High school diploma or GED
prior coursework or training in dentistry insurance or business preferred
knowledge of office practices technology and patient insurance systems
energetic self-starter with ability to prioritize tasks and meet goals
flexible and empathetic attitude with strong patient advocacy
detail-oriented and organized with strong operational process knowledge
financial literacy including use of metrics and market understanding
strong communication skills both oral and written
ability to maintain confidentiality with patient records
reliable self-motivation and teamwork skills
ability to manage time effectively without compromising quality

Job Qualifications

High school diploma or general education degree (GED)
prior course work or on-the-job training in dentistry insurance or business preferred
knowledge of office practices technology applications and patient insurances
energetic self-starter able to prioritize and meet commitments
flexible empathetic passionate and ethical patient advocate
data driven detailed and organized operator with comprehensive understanding of operational processes
financial acumen with ability to understand profit drivers use metrics and build financial awareness
active listening and behavior observation skills to influence change
self-motivated reliable capable of independent and team work
effective task and time management skills
excellent interpersonal oral and written communication skills
ability to handle and maintain confidentiality of patient records
organized detail-oriented able to work in fast-paced environments

Job Duties

Model company culture values standards and best operational practices based on the We Believe Behavioral Framework
support the Perfect Patient Experience process by assisting patients to come into the office and ensuring their comfort during visits
schedule appointments to ensure healthcare providers have smooth productive days
interact and communicate with patients and guests in the reception area during their wait
answer telephones promptly handling calls efficiently and thoroughly
complete all tasks on the front office checklist daily
post payments to patient accounts per company policies
serve as subject matter expert in practice management system for patient registration e-check in and account accuracy
efficiently check in patients obtain necessary consents and notify back office of arrivals with pertinent information
confirm patient appointments in line with office policies at least two days in advance
return and resolve patient messages from the Contact Center timely
actively participate in daily morning huddles monthly team meetings and other required meetings
understand business imperatives and role impact on metrics
demonstrate stewardship of the PDS Brand consistent with Brand framework
support clinician on patient education about the Mouth-Body Connection
maintain professional appearance and demeanor and address others respectfully
ensure compliance with company policies and regulatory bodies
perform other duties as assigned