Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
flexible schedule
Job Description
The hiring establishment is a professional agency known for its commitment to providing excellent service and fostering a welcoming environment for both staff and visitors. As an Equal Opportunity Employer, the agency upholds employment practices in strict accordance with federal laws and regulations, ensuring fairness, equity, and respect for all employees and applicants. The agency focuses on operational efficiency and high-quality customer service, making it a trusted name in its community and industry. Their work environment encourages teamwork, innovation, and continuous learning, attracting professionals dedicated to excellence and integrity. Employment is typically full-time, providing a stable career path and opportunities for professional growth. Salary details are dependent on experience, with competitive compensation packages aligned to industry standards.
The role available is designed for a professional Front Desk or Administrative Support position, which involves a variety of essential functions requiring strong communication skills, attention to detail, and customer service orientation. The individual in this position will serve as the initial point of contact for visitors and callers, creating an engaging and positive impression of the agency. Responsibilities include greeting visitors warmly and providing them with necessary assistance, managing multi-line phone systems to ensure calls are directed effectively, and handling daily mail distribution. The successful candidate will also assist with clerical tasks such as data entry related to agency surveys and statistical data, highlighting the importance of accuracy and confidentiality in handling sensitive patient-related materials.
Furthermore, the role demands active participation in operational support functions including notifying staff of deliveries or maintenance personnel, managing office supplies, and supporting the training and orientation processes related to the agency's communication systems. The position is well-suited for a candidate who is adept at multitasking, managing time efficiently, and working independently with a solutions-oriented mindset. Attendance at staff meetings and completion of mandatory training sessions are also integral parts of the job, reflecting the agency's commitment to continuous improvement and compliance with organizational standards. This position offers a unique opportunity to contribute to an organized, supportive workspace while developing valuable administrative and communication skills in a dynamic environment.
The role available is designed for a professional Front Desk or Administrative Support position, which involves a variety of essential functions requiring strong communication skills, attention to detail, and customer service orientation. The individual in this position will serve as the initial point of contact for visitors and callers, creating an engaging and positive impression of the agency. Responsibilities include greeting visitors warmly and providing them with necessary assistance, managing multi-line phone systems to ensure calls are directed effectively, and handling daily mail distribution. The successful candidate will also assist with clerical tasks such as data entry related to agency surveys and statistical data, highlighting the importance of accuracy and confidentiality in handling sensitive patient-related materials.
Furthermore, the role demands active participation in operational support functions including notifying staff of deliveries or maintenance personnel, managing office supplies, and supporting the training and orientation processes related to the agency's communication systems. The position is well-suited for a candidate who is adept at multitasking, managing time efficiently, and working independently with a solutions-oriented mindset. Attendance at staff meetings and completion of mandatory training sessions are also integral parts of the job, reflecting the agency's commitment to continuous improvement and compliance with organizational standards. This position offers a unique opportunity to contribute to an organized, supportive workspace while developing valuable administrative and communication skills in a dynamic environment.
Job Requirements
- High school diploma or equivalent
- 1 year of customer service experience and/or administrative experience in an office environment preferred
- Strong verbal and written communication skills
- Strong customer service skills
- Strong data entry and computer skills with working knowledge of Microsoft Office applications
- Demonstrates ability to multi-task, problem solve and work independently
- Possesses the ability to operate a multi-line phone system
Job Qualifications
- High school diploma or equivalent
- 1 year of customer service experience and/or administrative experience in an office environment preferred
- Strong verbal and written communication skills
- Strong customer service skills
- Strong data entry and computer skills with working knowledge of Microsoft Office applications
- Demonstrates ability to multi-task, problem solve and work independently
- Possesses the ability to operate a multi-line phone system
Job Duties
- Greets visitors in a professional, friendly and hospitable manner and provides guidance and/or assistance as needed
- Answers incoming calls and routes to the appropriate person, department or voicemail
- Opens and distributes mail daily
- Provides assistance with agency mailings and other clerical needs as requested
- Enters agency surveys and other statistical information into the computer system as assigned
- Notifies staff of incoming deliveries or the presence of repair or maintenance personnel
- Ensures delivered items are distributed in a timely manner
- Notifies facilities of any ringing alarms
- Assists with the training and orientation of the agency’s phone and voicemail systems
- Learns and utilizes technology made available by the agency to increase efficiency, communication and performance of duties
- Attends scheduled staff meetings
- completes mandatory training
- Orders and monitors stock of consumable supplies for staff
- Ensures the confidentiality of patient-related material at all times
- Performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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