Receptionist

Manchester, NH, USA|

Job Overview

Compensation

Hourly

Range $16.00 - $21.00

Work Schedule

Flexible

Benefits

Hourly pay with paid meal breaks

Complimentary food for dining service staff

scholarship program / education assistance

employee recognition

Employee assistance program

Health benefits available with a minimum of 30 hours per week

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

supplemental life insurance

short-term disability

Retirement savings with company match

Generous earned time program

Time and one - half paid for all hours worked on six major holidays

Job Description

Silverstone Living is a respected non-profit organization dedicated to enriching the lives of residents through exceptional community support and services. The organization oversees several residential communities including Hunt Community, The Huntington at Nashua, At Home by Hunt, and Webster at Rye. With a firm commitment to fostering a caring and enjoyable environment for residents, Silverstone Living emphasizes not only quality care but also the fostering of strong community bonds among its residents and staff. The organization adheres to equal opportunity employment practices, valuing diversity and inclusion while ensuring a fair hiring process without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Silverstone Living is currently seeking a Receptionist to join their team. This role is crucial within the organization as the Receptionist acts as the friendly face and voice of the community, providing essential front desk services and support to residents, staff, and visitors alike. The position offers flexible working hours and days, promoting a healthy work-life balance to accommodate employees' needs. The typical schedule is Monday through Friday from 8:30 a.m. to 4:30 p.m., which provides a stable and predictable work routine. Additionally, the role comes with an hourly pay structure, paid meal breaks, and complimentary food for Dining Service staff, ensuring that employees feel valued and taken care of. This dynamic opportunity is ideal for a highly organized individual who enjoys interacting with people and thrives in a fast-paced, service-oriented environment.

As a Receptionist with Silverstone Living, the selected candidate will be responsible for maintaining various logs such as daily notes for shift transitions and visitor records for front desk interactions. This includes ensuring smooth communication among departments, handling accounts receivable for checks and cash, and distributing monthly bills while collecting service fees. The Receptionist will also respond to phone calls, sort and distribute mail, and manage intercommunity communications. Additional responsibilities involve supporting clerical duties, managing parking allocations for residents, maintaining the out-of-building logs, and facilitating guest suite reservations. The role requires excellent computer skills, familiarity with office equipment, and a strong commitment to customer service. This position not only requires handling administrative tasks but also supporting a collaborative team that enjoys engaging positively with residents and vendors alike. This role is integral to maintaining the welcoming atmosphere and operational efficiency that residents of Silverstone Living expect and cherish.

Job Requirements

Requires a high school diploma or its equivalent with 2+ years of experience in the field or in a related area
Physical demands include, but are not limited to, standing, sitting, walking, carrying, kneeling, bending and lifting up to 50lbs

Job Qualifications

A strong commitment to customer service
Experience with multi-phone line system
Experience with computer systems: electronic mail and word processing including creating tables, sorting lists, and electronic filing
Experience with office machines: fax, computers, copiers, and postage meter
Familiarity with privacy laws and confidentiality (preferably in a healthcare/medical office setting)
Ability to set priorities and multi-task
Strong organizational skills

Job Duties

Maintain logs and create new ones as required
Daily log of important notes for shift transitions
Visitor's log for the front desk (important for vendors)
Arrange for transportation services, when needed
Accounts receivable for checks and cash
Distribute monthly bills from accounting and collect monthly service fees
Respond to all phone calls, prescreening calls as needed
Sort, open, date-stamp, and distribute daily mail, identifying invoices, statements, and accounts receivable
Prepare daily intercommunity communications for courier delivery
Accept work orders, put into folders in reception desk in appropriate area
Day-to-day clerical and administrative activities
Maintain resident's parking allocation records, notifying Maintenance/Security of changes
Maintain resident out-of-building log and meal away credit notices and notifying affected departments
Accept and review for accuracy paperwork from potential job applicants and forward to appropriate HR representative
Maintain the Guest Suite reservation system including collection of payments
Receive front desk general deliveries, maintain a log and notify recipients
Redirect all truck deliveries to loading dock, notifying Maintenance
Maintain phone lists of residents and staff
Provide clerical support to departments on a limited basis
Create and post all signs/notices/flyers as required
Maintain organized and neat bulletin boards in the mail rooms to include the removal of expired information
Update multiple communication systems for resident and staff communication
Creating and maintaining employee/resident newsletter
Other tasks and responsibilities as determined by supervisor