Job Overview

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Compensation

Hourly
Range $21.00 - $24.00
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Benefits

competitive compensation
Health Insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Life insurance
Disability Coverage
Paid Time Off
Employee assistance program
Professional development opportunities
Discounted veterinary care for pets
Access to telehealth services

Job Description

Animal Hospital of South Bay - Lawndale is a highly respected veterinary practice dedicated to advanced patient care and fostering strong community trust. Located in the heart of the South Bay region of Los Angeles County, this establishment enjoys a stellar reputation supported by an exceptional 4.7-star Google rating, reflecting the confidence placed in the hospital by the community it serves. As part of a robust network of veterinary hospitals under Mission Pet Health, the hospital thrives on a culture of support, growth, and medical excellence, balancing clinical autonomy with collaborative care. The hospital serves a diverse caseload that includes specialized surgery, advanced dentistry, urgent care, and integrative medicine such as acupuncture and exotic animal care. This practice environment provides veterinarians, technicians, and support staff the opportunity to develop their clinical knowledge and advance their careers in a supportive and state-of-the-art facility.

The role offered is that of a Receptionist, a crucial position that plays a key role in delivering outstanding patient care by being the first point of contact for clients and embodying the hospital's values of compassion and professionalism. This position involves managing multi-line phone systems, greeting clients warmly, coordinating appointments, maintaining medical records, handling financial transactions, and educating clients on pet wellness and preventative care. The position demands a collaborative mindset, strong organizational skills, excellent communication, and a passion for animals. This role requires managing stressful situations with good judgment and a positive attitude. Experience with veterinary software is preferred, and a flexible schedule including some weekends and holidays is necessary. The pay range is $21 to $24 per hour depending on experience. The hospital emphasizes employee support through comprehensive benefits and career development programs, including educational resources to advance in veterinary technician credentialing and leadership, and access to internal specialty consultations. Working at Animal Hospital of South Bay - Lawndale means joining a community-focused practice where every team member is valued and positioned for success in a vibrant suburban area offering excellent quality of life near coastal beaches.

Job Requirements

  • High school diploma or equivalent
  • prior experience in customer service or receptionist role preferred
  • knowledge of veterinary terminology beneficial
  • good computer skills
  • ability to handle multi-line phone system
  • excellent verbal and written communication skills
  • reliable and punctual
  • able to work some weekends and holidays

Job Qualifications

  • Passion for providing excellent customer service
  • genuine love for animals
  • exceptional communication skills
  • ability to manage stressful situations with good judgment and positive attitude
  • strong organizational skills
  • ability to prioritize and multitask
  • collaborative and team-first mindset
  • ability to work independently and with direction
  • experience with veterinary software preferred
  • flexible schedule including weekends and holidays

Job Duties

  • Manage multi-line phone system
  • greet clients with a positive attitude
  • ensure every interaction reflects commitment to compassionate care
  • maintain accurate medical records
  • manage appointment schedules
  • handle financial transactions
  • educate clients on preventative care and hospital services

Job Location

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