Job Overview

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Benefits

Birthday and anniversary PTO
Tuition Assistance
Double pay on holidays
PTO accrual on DAY 1
Referral Bonus
free meal during shift
Loyalty Incentive
Employee Recognition Program
Discounts through Verizon and AT&T
Pay Advance Program
medical and prescription drug insurance
Dental Insurance
Vision Insurance
Basic term life/AD&D insurance
401k

Job Description

Dial is a compassionate and dedicated senior living community committed to enhancing the quality of life for its residents. As a premier provider of senior care, Dial focuses on creating a warm, welcoming environment where every resident is treated like family. The community strives to infuse happiness and meaningful experiences into the lives of seniors daily, emphasizing respect, dignity, and personalized care. Dial offers a supportive workplace where team members can grow professionally and personally, learning from seasoned experts in senior care and forming strong bonds with residents. The organization places a high value on teamwork and compassionate service, creating an uplifting atmosphere for both residents and staff.

The position available at Dial is a PRN (pro re nata or as-needed) role that offers flexibility and a rewarding opportunity to make a difference in seniors' lives. The role is centered around providing exceptional customer service and fostering a positive, welcoming atmosphere within the community. This position operates primarily at the front desk, serving as a vital link between residents, guests, families, and staff. It includes duties that support daily operations such as managing visitor check-ins, answering inquiries, coordinating transportation and reservations, and responding to emergencies when they arise. This role is not just about administrative tasks; it is about becoming a familiar, trusted face that residents and families can rely on.

Employees in this role benefit from numerous perks and incentives, including birthday and anniversary paid time off, tuition assistance, double pay on holidays, and immediate PTO accrual starting from day one. Additional benefits include free meals during shifts, referral bonuses, loyalty incentives, generous employee recognition programs, and special discounts through telecommunications providers like Verizon and AT&T. Health and wellness benefits are comprehensive, covering medical and prescription drug insurance, dental and vision coverage, basic term life insurance, and access to a 401k retirement plan. A pay advance program is also available to support employees' financial needs.

This PRN role at Dial offers an enriching work environment where every day holds new opportunities to impact seniors' lives positively, contribute to a supportive community, and advance your career in senior care. It is an ideal position for individuals who enjoy working with older adults, thrive in busy settings, and value teamwork and service excellence.

Job Requirements

  • Experience in customer service, hospitality, or senior living
  • Must be at least 18 years of age
  • Basic computer skills, including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment

Job Qualifications

  • Experience in customer service, hospitality, or senior living
  • Basic computer skills, including phone systems
  • Strong communication and interpersonal skills
  • Professional appearance and demeanor
  • Ability to multitask and remain organized in a fast-paced environment
  • Promote teamwork in providing services to residents
  • Willingness to learn and help others
  • Enjoyment in working with older adults

Job Duties

  • Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident
  • Assist residents and/or families with requests for transportation, reservations, and general information
  • Answer and direct phone calls, take messages, and respond to inquiries
  • Responds to emergency situations and is the point of contact in all emergency situations
  • Monitor lobby and common areas to ensure safety and promote a positive environment
  • Maintain reservations and schedule for guest suites, clubhouse, and private dining
  • Receive mail and packages and ensures they are distributed accurately and timely
  • Updates and maintains resident/family emergency list and contact information as changes occur
  • Receives requests for maintenance and housekeeping services
  • Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping
  • Help promote community events and activities to residents and guests
  • Notify supervisor when items need to be ordered, received, and maintain office supply list
  • Maintain confidentiality of resident and community information
  • Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs
  • Other duties as assigned

Job Criteria

Experience

No experience required


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