Receptionist

Sea Mar Community Health Centers is a well-established Federally Qualified Health Center (FQHC) founded in 1978, dedicated to delivering comprehensive health, human, housing, educational, and cultural services. As a community-based organization primarily serving Latino communities in Washington State, Sea Mar exemplifies commitment to inclusivity and equitable care for all individuals regardless of race, ethnicity, immigration status, gender, sexual orientation, or financial capability to pay. With a robust network of over 90 clinics spanning medical, dental, and behavioral health services, alongside nutritional, social, and educational programs, Sea Mar stands as a trusted and dynamic healthcare provider in its region.

The Front Desk Receptionist role at Sea Mar is a pivotal position, serving as the essential link between patients and the healthcare facility. This is a front-facing role where the receptionist embodies the organization's core values of respect, dignity, and client-centered service. Responsibilities go beyond simple administrative duties to include empathetic client interactions, advocacy for patient needs, and maintaining a high standard of client service and operational efficiency. The receptionist must consistently exhibit integrity, compassion, cultural sensitivity, and a commitment to learning and adapting to new systems and standards.

Daily tasks include managing all front desk activities such as answering phones promptly and professionally, scheduling and confirming patient appointments, assisting with medical and dental records processing, collecting patient payments accurately to maintain a 100% collection rate, and supporting patients in accessing a broad spectrum of health services. The receptionist also contributes to maintaining a sanitized and welcoming workspace, distributing mail, entering patient demographics into practice management systems, and working collaboratively with clinical staff to ensure quality care measures are met.

Sea Mar emphasizes a high level of professionalism expected in all patient communications, including adhering to protocol in answering calls within three rings, greeting patients courteously, and managing call wait times effectively. Performance metrics include maintaining an average daily patient registration schedule aligned with provider capabilities, supporting timely chart note closures, and promoting enrollment in digital health resources like Follow My Health.

This role requires a candidate with strong organizational skills, attention to detail, proficiency with multi-line phone systems, and the capacity to manage multiple tasks effectively. English-Spanish bilingual skills are preferred to better serve the diverse community. Educationally, a high school diploma or GED is necessary, with prior experience in healthcare settings preferred. Candidates must pass pre-hire and probationary competency tests and submit to annual health screenings and mandatory vaccinations for COVID-19 and influenza, reflecting Sea Mar's commitment to patient and employee safety.

The work environment combines moderate to high noise levels and shared spaces, necessitating an individual comfortable with a dynamic and sometimes busy healthcare setting. Physical aspects of the role include frequent standing, sitting, typing, and occasional lifting. Sea Mar offers a competitive hourly wage of $20.76 and a comprehensive benefits package for full-time employees working 30 hours or more, including medical, dental, vision, prescription coverage, life insurance, long-term disability, employee assistance programs, paid time off, holidays, retirement plans, and the opportunity for advancement within a culturally diverse, mission-driven organization. This position promises a meaningful career path for those passionate about community health and service excellence.