Receptionist

Mattel HQ, Inc. is a renowned global toy company headquartered in El Segundo, California. Established in 1945, Mattel has grown to become one of the most recognized names in the children’s and family entertainment industry. The company owns an impressive portfolio of iconic brands including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, and MEGA, along with various other intellectual properties licensed in partnership with global entertainment giants. Mattel's offerings span beyond toys, encompassing film and television content, gaming, music, and live events, making it a powerhouse in the entertainment sector with a presence in over 150 countries across 35 locations worldwide. The company prides itself on fostering a creative, inclusive, and empowering work environment where diversity of thought and authenticity are celebrated. Mattel’s culture emphasizes collaboration, innovation, and execution, driving the company’s vision to inspire, entertain, and develop children through play while delivering best-in-class business results.

The Receptionist role at Mattel HQ in El Segundo, California, is a vital position within the Global Security Team tasked with ensuring the safety and smooth operation of the company’s main office environment. This onsite position offers a competitive hourly pay range of $19 to $22, depending on experience, alongside comprehensive benefits designed to support employee well-being and professional growth. The Global Security Team’s mission is to protect people, assets, and the reputation of Mattel by employing top security professionals, leveraging technology, and maintaining high safety standards.

As a Receptionist, the selected candidate will be the first point of contact for all visitors, vendors, and employees, providing exceptional customer service both in person and through various communication channels. The role requires a motivated, detail-oriented individual with excellent organizational skills, strong interpersonal abilities, and a collaborative spirit. Key responsibilities include greeting visitors, managing access control protocols in accordance with company policy, issuing visitor badges, answering and directing phone calls, and maintaining a neat and orderly lobby area. The receptionist also plays a pivotal role in supporting the security function by compiling reports, data entry, and monitoring the premises for any security or safety concerns.

Additional responsibilities involve supporting intellectual property processes to maintain confidentiality and assist with controlled destruction procedures as per Mattel standards. Flexibility is essential as the receptionist must be prepared to adjust shift times to meet business needs, including potential work during weekends or holidays. Importantly, this role requires a valid California driver’s license, the ability to obtain a California Guard Card within a specified time frame, and certification or willingness to certify in First Aid, CPR, and Bloodborne Pathogens.

Working at Mattel means being part of a purpose-driven culture that encourages collaboration, innovation, and accountability. Employees are empowered to contribute new ideas, work collectively towards shared goals, and deliver results that drive the company’s success. Mattel is committed to creating an environment where every individual can bring their authentic self to work, supported by equal opportunity employment principles and initiatives that value diversity and inclusion. This position does not allow for remote work and requires presence at the El Segundo headquarters. Joining Mattel as a Receptionist offers a unique opportunity to contribute to a globally recognized brand within a dynamic and supportive team dedicated to security and employee experience.